No internet connection

[Brown1]

Hi Team,

I have just purchased the above Tri-band Mesh WiFi 6 System which includes 1 Router and 2 Satellites and I am trying to connect this to a Spark Huawei HG659b modem (New Zealand), I have downloaded the Orbi app and followed the steps multipal times to the point of frustration of returning this product. Everytime I get the same error that there is no internet connection.

when I plug in my old router it seems to work.

Could anyone help me to setup or let me know what has to change to get internet to the Orbi router?

thanks 

[plemans]

that Huawei is a modem/rotuer combo. It causes a double nat. 

A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...

[Brown1]

Thanks for your reply but I went back to the place that I purchased it from and they set it up for me and now its working good as gold.

Big shoutout to PB Tech North Shore Auckland you did an amaizing job.

Thanks for your support as well.

Cheers

Brown1