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No response from Netgear

Jkb24
Tutor

No response from Netgear

Does anyone know what there is no response from Netgear regarding password reset.  These should be manily automatic but nothing is this slow.

 

Is there a know issue with extreemly slow response?

 

Thanks

Message 2 of 15
Jkb24
Tutor

RBK12-100NAS log in issues

I have an RBH12 Orbi system with one remote.  Its legacy but works fine and is working fine now.  The issue is that using the iphone app I cannot log into it using the email address that it is registered with and the password that worked in the past.  I had a power interruption which took it off line obviously, but on power return I get a log in error that the password or email address is incorrect.  Both were working prior to the loss of power.

 

I selected password reset which was accepted and sent to Netgear but have not seen the verification email after an hour of waiting.  I have verified it isn't in the trash or spam folder. 

 

Can anyone tell me what can be done to restore the connection to the router using the app? Again the router is working fine otherwise.

 

Much thanks.

Message 1 of 15

Re: No response from Netgear


@Jkb24 wrote:

Does anyone know what there is no response from Netgear regarding password reset.  These should be manily automatic but nothing is this slow.

 


Password reset for what? And what Netgear device?

 

Not all of them are automated. Some aren't even possible. It depends which password you are trying to reset.

 

Message 3 of 15
schumaku
Guru

Re: No response from Netgear

To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.

 

How do I reset my NETGEAR account password using the Orbi app? 

Message 4 of 15
CrimpOn
Guru

Re: No response from Netgear

Worked perfectly for me.  Response from Netgear with authorization code appeared in mailbox within seconds. Entered code and new password (twice).  Confirmation appeared in mailbox within seconds.  GrumpyGrandpa now has a new password!  (I have several personas at Netgear.)

 

Perhaps the Netgear email went into a SPAM folder?

 

 

Message 5 of 15

Re: No response from Netgear


@schumaku wrote:

To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.

 

How do I reset my NETGEAR account password using the Orbi app? 


Unfortunately, the original message said  nothing about apps and applications.

 

The title "No response from Netgear" could have meant many things.

 

 

 

 

 

Message 6 of 15
schumaku
Guru

Re: No response from Netgear


@michaelkenward wrote:

@schumaku wrote:

To my knowledge, all Apps and applications like my.netgear.com or the Netgear Community Login are built on a single-sign-on system.

 

How do I reset my NETGEAR account password using the Orbi app? 


Unfortunately, the original message said  nothing about apps and applications.


The initial original thread started here - no idea why people need to start another thread one hour later, breaking continuity, essentially forgetting they talk to volunteers, and seldom to paid Netgear employees.

 

More complexity is added by the fact that people can use random email providers, where some tend to silently blacklist or ignore automatic generated messages. Said this, I'm not in the position analyzing the issue any further.

Message 7 of 15
Jkb24
Tutor

Re: No response from Netgear

Yes, I think you are correct and I'm beginning to realize that might the issue.

The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works. Using this app, I choose reset password to fix what seems obvious.  The reset seems to work but I never get the email verification to that email address. Going to the netgear account login page directly using a pc with the registered email account registered to me, I select forgot password and again everything seems to work fine, but I never get the verification email.  I checked spam, and junk, it never comes. Can you suggest how I can proceed to correct this?

 

Thanks.

 

 

Message 8 of 15
schumaku
Guru

Re: No response from Netgear

Please work with your unknown Email provider and challenge them.

 

There is -everything- one could think of in the SMTP header, including ARC seal, dkim, spf, dmarc, ...

 

Delivered-To: xxxxxxxx@gmail.com
Received: by 2002:a05:7010:2c9b:b0:39a:fcd0:ca36 with SMTP id fz27csp903377mdb;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
X-Google-Smtp-Source: AGHT+IG5m5O8vXVaDbEumtsqR1Xq17zq0uue6Gu1g9ijgqMFdsUODLjTLA5Q0/uUD1iWeifvWn6f
X-Received: by 2002:a05:6870:b4a2:b0:1fa:3ba8:93d2 with SMTP id y34-20020a056870b4a200b001fa3ba893d2mr3336354oap.50.1701021537610;
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
ARC-Seal: i=1; a=rsa-sha256; t=1701021537; cv=none;
        d=google.com; s=arc-20160816;
        b=irVN4dbCn6tttk2qnvajB+87qfWV6eIYdu1TAynATYuQcvci0vdfMJxkNWbSwnX8vw
         f2DEGgoZ2e6C36/omYdOK0bjxZ8fALbvaUeKMLit+c4xopsa0Gn1Cu0iI7Sr24c8HDoU
         8jhQeyiaFmV3luCKiTHwMEsLTlEPN91oCzrDUfdXaFsNLkecaYl4NQJakUaEAzZdst5H
         52LK8E5jO+uxGvuUMrukfxhsbZ4Dv1x/Ee3XT6NQh7iYJV5au0Pqn1LsDw2QJBxGpUdH
         79Qtv7khuUMkNqJ0YeEIP/7ifNI4Pt5VRJTINBIEt2jmJQ7MUnZjW347HwiTcDWP6rY/
         BzIw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=mime-version:subject:message-id:to:from:date:dkim-signature;
        bh=iWtmtGrCniQe+m5wCxVcliaV+mvPQ5zMeCwZzFr0+9w=;
        fh=5yWoYweVV1gergZuySjqrOIp5VGxJhwyd1bINk76wYs=;
        b=O962ki514hHzyHIs9lubL7twPrpw4q3RT5ULtyeMXdBPfTUv/dS5L3+yeGIpf0GIjU
         RR33pknNLcWDB4RNuu2McGcZA5pESeYh2jvgJjUPi+/DY57Cg5+prBEo8hc3c7DPNuFd
         mpAKBL2lK5UoIY2Efcq/QNM/dtKrVGKxs+xKfwuN/gLsPjPagT8j5l81+Bckqqr78wg2
         /ZX5u7f697qP8JRvi1bBsqoEp4oI6X/NIzS0DgC2SqZR4T2wgmLJ8ym07TgwqjXO0dCH
         MCKBZDSw6x2RAfIb0aZXefDUmzPQYbX02PNsPcPvAdqRkUNVJLb3yVA8RTrGHggl8S0t
         OzZA==
ARC-Authentication-Results: i=1; mx.google.com;
       dkim=pass header.i=@netgear.com header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) smtp.mailfrom=do_not_reply@netgear.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <do_not_reply@netgear.com>
Received: from smtp15-ia4-sp5.mta.salesforce.com (smtp15-ia4-sp5.mta.salesforce.com. [13.110.74.174])
        by mx.google.com with ESMTPS id h14-20020ac85e0e000000b00421b4dedaf6si7494303qtx.296.2023.11.26.09.58.57
        for <xxxxxxxxxx@gmail.com>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
        Sun, 26 Nov 2023 09:58:57 -0800 (PST)
Received-SPF: pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) client-ip=13.110.74.174;
Authentication-Results: mx.google.com;
       dkim=pass header.i=@netgear.com header.s=netgear-sfdc header.b=IdjU8g4f;
       spf=pass (google.com: domain of do_not_reply@netgear.com designates 13.110.74.174 as permitted sender) smtp.mailfrom=do_not_reply@netgear.com;
       dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=netgear.com
Return-Path: <do_not_reply@netgear.com>
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=netgear.com; s=netgear-sfdc; t=1701021537; bh=A2ako/N1Ug0/AqNULXp0X7FSjI8vntAAG0X9wyJHGqg=; h=Date:From:To:Subject:MIME-Version:Content-Type; b=IdjU8g4f6f5LEkp19YPD6VbBLeMNpOegHkg7AJjXq77mj0S2bCkuJZ3/nPLmT8X9+
	 WxDuoPtXvwuYbYpIK1k47R1x1rNwjj1JOWQQTeLgHTG4wlnPmSzGpyF6p3vQoJk8fW
	 +GFwal7jQK1i5875ue5ndIi3U4iDZZe/DXLHM7hY=
Authentication-Results: mx1-ia4-sp5.mta.salesforce.com x-tls.subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net"; auth=pass (cipher=ECDHE-RSA-AES256-GCM-SHA384)
Received: from [10.181.28.114] ([10.181.28.114:52242] helo=na212-app1-30-ia4.ops.sfdc.net) by mx1-ia4-sp5.mta.salesforce.com (envelope-from <do_not_reply@netgear.com>) (ecelerity 4.4.1.20035 r(msys-ecelerity:4.4.1.0-salesforce)) with ESMTPS (cipher=ECDHE-RSA-AES256-GCM-SHA384 subject="/C=US/ST=California/L=San Francisco/O=salesforce.com, inc./OU=0:app;1:ia4;2:ia4-sp5;3:na212;4:prod/CN=na212-app1-30-ia4.ops.sfdc.net") id EB/C5-15376-16783656; Sun, 26 Nov 2023 17:58:57 +0000
Date: Sun, 26 Nov 2023 17:58:57 +0000 (GMT)
From: NETGEAR <do_not_reply@netgear.com>
To: "xxxxxxxxxx@gmail.com" <xxxxxxxxxx@gmail.com>
Message-ID: <8ejX3000000000000000000000000000000000000000000000S4QSM900_WO_Mn45SjewXGaOgvgC7Q@sfdc.net>
Subject: Let's Reset Your Password
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="----=_Part_1054_1256416139.1701021537457"
X-SFDC-LK: 00D300000000xsV
X-SFDC-User: 0058000000EgHuL
X-Sender: postmaster@salesforce.com
X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
X-SFDC-TLS-NoRelay: 1
X-SFDC-Binding: 1WrIRBV94myi25uB
X-SFDC-EmailCategory: invocableActionEmail
X-SFDC-EntityId: a688b0000092rD8
X-SFDC-Interface: internal

------=_Part_1054_1256416139.1701021537457
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

.

Let's Reset Your Password

.

Hello,

You requested to reset your MyNETGEAR account password. To complete the pro=
cess, please use the verification code below to securely change your passwo=
rd.
xxxxxxxxxx
Your MyNETGEAR username is:xxxxxxxxxx@gmail.com If you did not make this request, you can disregard this email. Thanks, NETGEAR Support P.S. This is an automated message, so please don=E2=80=99t reply This message was intended for: xxxxxxxxxx@gmail.com. NETGEAR International Limited, 6th Floor, Penrose Two, Penrose Dock, T23 = YY09, Cork, Ireland. NETGEAR.COM =C2=A9 2023 NETGEAR. All rights reserved. ------=_Part_1054_1256416139.1701021537457 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.= w3.org/TR/html4/loose.dtd"> <html> <head
.... </html> ------=_Part_1054_1256416139.1701021537457--

 

Message 9 of 15

Re: No response from Netgear


@Jkb24 wrote:

 

The iphone ORBI app has been my primary access to managing the ORBI but suddenly for some reason the password no longer works.

 


Could you be a victim  of this?

 

NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities

Message 10 of 15
Jkb24
Tutor

RBR10

The main unit is working fine but the satellite unit below downstairs one level in our house has a strong signal but the throughput using speedtest.net is horrible. The speedtest while upstairs shows consistently 250-280mbs, downstairs the throughput is 50-70mbs consistently. I think it has been this way for quite sometime. Nothing has changed in the house or placement with the main router or the satellite downstairs. I have tried resetting the main and remote without improvement.

Thanks

Any idea what could be causing this. The
Message 11 of 15
FURRYe38
Guru

Re: No response from Netgear

Any progress on this?

Message 12 of 15
CrimpOn
Guru

Re: RBR10

WiFi signals are affected by two factors:

  • Distance between WiFi units, and
  • Obstacles in the direct radio path between units. (walls, floors, piping and ductwork hidden side walls, and objects that happen to be placed between them)

We often believe "nothing has changed" and then discover that there actually has been a change, such as one unit or the other being moved just a little distance, or some dense object placed on the same shelf as one or the other.

 

Sometimes moving one or the other just a bit will change the WiFi signal.

 

Message 13 of 15
Jkb24
Tutor

Re: RBR10

CrimpOn, this is appears to be a hardware issue given what I provided in post. I was seeking some feedback regarding emperical evaluations of others who have experienced this degradation in the satellite performance. I am an RF engineer with 40 years experience in wireless systems. I clearly understand propagation issue such as fading, obstruction losses based on classical RF modeling. This is a hardware issue given the signal strength of the satellite unit and the degradation of the data throughput.

Message 14 of 15
Jkb24
Tutor

Re: No response from Netgear

No at least anything useful. Hopefully this will receive some meaningful hardware input regarding this odd and unexpected degradation.
Message 15 of 15
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