No way to contact tech support

[A45]

Just bought a router that does not work. When I go to tech support web page it sends me only to FAQs and product descriptions, even after the page shows we a link that says it will let me call tech support on the phone. Any clues on how I can actually get to tech support?

[FURRYe38]

Contact them via this link:

https://www.netgear.com/mynetgear/registration/login.aspx

What NG router did you have? 

[A45]

No
That does not ultimately lead to any phone number, or any thing other than FAQs and this community support forum.

[CrimpOn]

Did you complete the product registration?  My (dim) memory is that the support information comes up toward the end of that process, and was not "obvious" (to me at the time, because I was in a hurry and distracted).

[MaartenMH]

I’m also trying to contact support. I’ve registered the product, but it tells me that my complimentary support expired on 2019-08-26. Which happens to be 23 days in the future, so something is screwed up.

And I’m trying to tell them about a bug in their VPN server that prevents it from working in certain network scenarios.

[Blanca_O]

Hi @A45 and @MaartenMH

Were you able to reach our support team? Please check your inbox. 

Regards, 
Blanca 
Community Team