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Forum Discussion
Solved
NowTV box problem with DM200/Orbi
Last week installed new Orbi wifi with DM200 modem (set to Modem only). Realised our NowTV (Roku) box stopped working with BBC iPlayer. Spent 2 hours trying to do factory reset on it - always fails w...
Change the DM back to modem/router mode and configure the Orbi for AP mode. This will let the Orbi act as a wireless pass thru for any data. No routing involved in this mode.
michaelkenward wrote:
goldnetN wrote:
Due to the nature of the house, I can't run cables or powerline (as all rooms I need to connect are on different electrical runs to the fuse box)
That does not prevent Powerline from working. Practically everyone has different electrical runs to the fuse box. I do.
What can get in the way is if there are several fuse boxes and circuit breakers on the mains circuit.
But my network manages to overcome even that "rule".
OK, though I'd read a lot of advice to avoid powerline unless on same circuits, and mesh wifi (esp systems with independent backload network) seemed to be the future. I intentionally chose one which also lets me hard-wire to router/satellite - serving my home entertainment in one room and office computers/printers in the another
goldnetN wrote:
It is trying to reset the NowTV box to factory settings that highlighted the problem - it can't access its own default setup to download - that's the error message I'm getting.
And you still think that the Netgear stuff is the cause? Puzzling.
It's what shows up an issue with a connection to the internet. When IT troubleshooting, I always look for what's changed since everything worked.
The swap of router/modem is the only variable. The NowTV box works perfectly well with several other combinations (iPhone/EE, Plusnet, BT, Sky routers) and only has an issue connecting to the internet (whether to update/reset or operate) when coupled to the Netgear wifi.
I suppose I should also check whether a hardwire connection to the router makes any difference - similar problems raised here and on NowTV support forums say wired connection doesn't resolve issues. If it works wired, that would presumably confirm a wifi incompatibility with the Orbi? If it doesn't work wired, could still be an issue with NG incompatibility of some kind between the 2.
The issue with the Orbi/Netgear apps SpeedTests/QOS settings also failing to get a connection seems to point to something there too.
Well NowTV people looking into it - they suspect a setting/protocol with the NG kit that differs in some respect from a general standard and is throwing the box (rather than a bug or incompatibility) and/or something specific to the BBC iPlayer application (since the other applications on the NowTV box don't seem to be affected.
Trying to find which particular setting is really hard when one doesn't know what they all are or do!
BBC iPlayer people accept an incompatibility of some kind which they're looking into.
Seems that for no-one is the time and effort needed to resolve the issue seem warranted.
I really need iPlayer, so am buying a new Freeview Player box to take NowTV out of the equation - it's done service for a few years, so it's paid back its £15.