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Forum Discussion
ORBI AC 2200; RBK20W
Hello, I thought I might reach out once again to this community to see if anyone can offer a step by step process to resolve an ongoing issue with my Orbi. My current NG Firmware is:v2.3.5.26. Cur...
Thank you FURRYe38 for your detailed reply much appreciated. The ISP modem is ARRIS SB6190. I am not sure but I assumed that the ORBI is in the router mode. And I am connected to the router in fact, my 5e cable is connected to the ethernet that is located on the back of the router and to my computer which is about 4ft away. I have one Satellite which is 45-48 ft from the Router base; home is 1350sqft.
FURRYe38, I just want to be clear that I am not experiencing any issue on the WiFi side in fact, my ISP is providing 150mbps and i am seeing on ORBI internet speed 175 up and 6.00 down. And we do have many WiFi users in the area. So your thought is to try the last 3 sentences of your reply:
What channels are you using?.Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). Thank you
The Arris SB1690 is definitely "only a modem". There appear to be some complaints about performance: https://www.arris.com/surfboard/products/cable-modems/sb6190/
So, the Orbi must be in router mode, and this rules out a whole host of potential issues.
Could you please share the DNS settings?
The next time this happens, is it correct to say that in addition to the page that cannot be located, that NO web site can be reached?
If you are familiar with the Windows "Command Line" interface, when this happens again, could you open a CMD windows and type:
nslookup google.com
ipconfig /all
Thanks
Thank you CrimpOn for your reply. It is correct that while i am online AND connected via my Cat5e cable from Orbi router to my computer i''l be surfing for awhile then suddenly, i'll receive a message that this site cannot be "Hmm...located or unresponsive.." etc, but once i remove he cable and return to WiFi then there is no issue. The Primary DNS: 75.75.75.75.Secondary DNS:75.75.76.76 and third DNS is blank, no values. Is there a modem that is better compatible w/ORBI? Currently, i am getting from my ISP 150mbps up and 6 down per ORBI internet speed and that is what i am paying for. I will foloowup next time w/your suggestion CMD etc. Thank you
Thanks for responding. Could you be more specific about what happens when one web site is unresponsive. What I expect is that all web sites, on all browsers stop working. So, bringing up a different browser makes no difference. Or, opening some other program that uses the internet, like an email client (Thunderbird? Outlook?) also fails. Before pulling the ethernet cable, it might be worth confirming. and then also record those CMD responses before pulling the cable.
I believe these IP addresses are the DNS servers for Comcast Cable. Is Comcast your internet supplier?
Just to clarify: typically "download" speeds are higher than "upload" speeds, because typical consumer send very little "up" and most of their traffic is coming "down."
- Do you see the same issue if using another computer?
Looks to me that the PC -for some reason- is loosing the gateway IP address (Orbi’s IP)? Can you please configure this in the Windows interface settings and see if this will make any changes.
Is the PC connected directly to Orbi or via a switch? What other wired devices are connected to Orbi?
