NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI AC 2200; RBK20W
Hello, I thought I might reach out once again to this community to see if anyone can offer a step by step process to resolve an ongoing issue with my Orbi. My current NG Firmware is:v2.3.5.26. Cur...
LaSabana wrote:........... I see what you are saying but the truth is I am not sure if understand how to apply it. I would appreciate if you could breakdown how I can move forward so that I use Ethernet vs strictly WiFi mode. Thanks again.
Please see attached snapshots:
- Please open the Local Area Connection Properties, by right clicking on the internet icon in the taskbar.
- Select Internat Version 4 TCP/IP configuration, and click Properties
- Keep the IP part as it is (obtain IP address from Orbi's DHCP)
- Change the DNS part to a fix IP address which is Orbi's IP address, should be 192.168.1.1 if you did not change the default value.
- I also would recommend to set a reserved IP address for the PC in Orbi, using the web GUI >> ADVANCED >> Setup >> LAN Setup >> ADD and add the PC's MAC address and assign a vacant IP address to it.
Hi Ekhalil, thank you for taking the time to forward this info. Thanks to your attachment i did locate the settings. And this is what i see: Internet Protocol Version 4(TCP/IPv4) is checked. Also, Internet Protocol Version6(TCP/IPv6) is checked. IPv4DNS servers 192.168.1.1; IPv4 address 192.168.1.14.
Should i continue with item 4 and 5 in your reply?
LaSabana wrote:........ Internet Protocol Version 4(TCP/IPv4) is checked. Also, Internet Protocol Version6(TCP/IPv6) is checked. IPv4DNS servers 192.168.1.1; IPv4 address 192.168.1.14.
Should i continue with item 4 and 5 in your reply?
- Please uncheck the IPv6.
- Yes please, continue with item 4 and 5 as explained earlier.
OK got it. With respect to your second attachment; GENERAL tab Internet Protocolv4(TCP/IPv4) Properties is the location where i need to add the 192.168.1.1 address-am i correct? And Lastly, step 5 is done in the ORBI gateway site-am i correct?I am attaching a screenshot of what i see with respect to your second attachment. Ekahlil i can't that you enough for you patience.
LaSabana wrote:........ GENERAL tab Internet Protocolv4(TCP/IPv4) Properties is the location where i need to add the 192.168.1.1 address-am i correct? .......
Correct. Please see the attachement
LaSabana wrote:........ And Lastly, step 5 is done in the ORBI gateway site-am i correct?......
Correct. Step 5 needs to be done in the Orbi web GUI under >> ADVANCED >> Setup >> LAN Setup >> then click on ADD on the bottom of the page. You need the MAC address of your PC's ethernet port for this step.
- How are things going? All ok? ;)
Hi Ekhalil,
Thanks for your followup. I have not as yet applied these updates. I had unexpected hand surgery the other day but i am going to apply these asap. Two Questions: if, in the event these changes do not work is it a matter of reversing whatever steps i intiated?Also, if need to use this laptop away from the ethernet and go temporarily wifi-- no issues? I can't thank you enough for your assistance.
LaSabana wrote:Also, if need to use this laptop away from the ethernet and go temporarily wifi-- no issues?
This is correct. The modifications were to the "local area connection", i.e. the ethernet port. The WiFi connection is configured separately and has not been touched.
Just to be clear. It remains unknown what is causing the problem and we have been suggesting ways to look for the source of the problem.
.png){kind=link}
.png){kind=link}