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Orbi WiFi 7 RBE973
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Re: ORBI App takes up too much storage (5+GB ) on Android

maks71
Aspirant

ORBI App takes up too much storage (5+GB ) on Android

Any idea why ORBI app takes up whopping 5+GB space on Android?   Here is the break up I get from Storage analyzer

 

App - 163MB, Data - 5.26GB , Cache 483K -  Total - 5.42GB

 

How can I reduce the space?  I have 1 router and 2 satelights .  Have 50+ devices connected in total..  

 

Thanks

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 11

Accepted Solutions
maks71
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

I was contacted by NG community support and was requested to participate in beta version. I did and provided fix seemed to have resolved the issue. The storage consumption is now lt 200mb.

So the higher space consumption was related to the issue in the app.

Hopefully NG support may already reached out to you.

Thanks.

View solution in original post

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 11

All Replies
CrimpOn
Guru

Re: ORBI App takes up too much storage (5+GB ) on Android


@maks71 wrote:

Any idea why ORBI app takes up whopping 5+GB space on Android?   Here is the break up I get from Storage analyzer

App - 163MB, Data - 5.26GB , Cache 483K -  Total - 5.42GB

How can I reduce the space?  I have 1 router and 2 satelights .  Have 50+ devices connected in total..  


My Android phone shows (ver 2.9.6.1513)

App 159mb

User Data 45.97mb

Cache 487kb

 

Android Tablet shows: (ver 2.9.6.1513)

App 169mb

User Data 19.38mb

Cache 4.30mb

 

I would close the app, erase the User Data and Cache and then open the app and sign in.

 

Message 2 of 11
FURRYe38
Guru

Re: ORBI App takes up too much storage (5+GB ) on Android

Mine shows 215Mb on my Android Galaxy Tab S2.

 

"Data - 5.26GB , Cache 483K -  Total - 5.42GB" I believe is what the Total storage available to the app. Data Usage or User Data means how much storage was used by the app. Mine shows Data Usage 134Mb/49.10Gb used since Jan 24. Meaning it used up 134MB of 49Gb of free data. 

 

Storage

215MB/32.00Gb of internal storage used meaning the app takes up 215MB of the 32Gb available free space on my pad.  

 

 


@CrimpOn wrote:

@maks71 wrote:

Any idea why ORBI app takes up whopping 5+GB space on Android?   Here is the break up I get from Storage analyzer

App - 163MB, Data - 5.26GB , Cache 483K -  Total - 5.42GB

How can I reduce the space?  I have 1 router and 2 satelights .  Have 50+ devices connected in total..  


My Android phone shows (ver 2.9.6.1513)

App 159mb

User Data 45.97mb

Cache 487kb

 

Android Tablet shows: (ver 2.9.6.1513)

App 169mb

User Data 19.38mb

Cache 4.30mb

 

I would close the app, erase the User Data and Cache and then open the app and sign in.

 


 

Message 3 of 11
maks71
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

Closing the app and deleting the data helped.  Its now in MBs.  However ,  I was not able to get the app to connect to wifi somehow , so I have to use Anywhere connection in order to see my already set up ORBI devices.

 

Thanks.

Message 4 of 11
FURRYe38
Guru

Re: ORBI App takes up too much storage (5+GB ) on Android

Orbi app working here. Both on iphone and Android. Just updated on Android today. 

Might remove the app and re-install it and reconnect. 

Message 5 of 11
maks71
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

Storage spiked up to 1.x Gb now. See the screenshot.

How do I troubleshoot this what's causing the space spike
Model: RBS50Y|High Performance AC3000 Outdoor WiFi Mesh Extender and Add-on Satellite
Message 6 of 11
CrimpOn
Guru

Re: ORBI App takes up too much storage (5+GB ) on Android


@maks71 wrote:
Storage spiked up to 1.x Gb now. See the screenshot.
How do I troubleshoot this what's causing the space spike

I put this down to a poorly written app. (This is, after all, Netgear ,sigh.)

I have the Orbi app on two android devices (1 phone, 1 tablet)

Both have a total storage of under 210MB.

 

BUT...and this is a BIG BUT, I almost never open the Orbi app.  I use the Orbi web interface many times each day, and can go weeks without opening the app.

 

I'd say, CLEAR CACHE.

Message 7 of 11
Blanca_O
NETGEAR Moderator

Re: ORBI App takes up too much storage (5+GB ) on Android

Hi @maks71

 

The issue has been forwarded already to engineers. We will let you know for any updates.

 

Regards, 
Blanca 
Community Team

Message 8 of 11
Taekwonrooij
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

Same problem here! My orbi app took up 18GB of internal storage space! So I would d advise everybody to use the app and check if storage space on your phone is growing!
Cleared my data from the android orbi app. Then it went back to like 100mb or what ever.
Then used the app a lot again. 2 days later... internal storage data again 2 gig for the orbi app!(instead of 100 or so..)
Hope they can fix this soon! (This has noting to do with clearing cache). Also nothing to do with internet traffice data.
Pure local storage and the app seems to get bigger and bigger untill your phone is full.
Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 9 of 11
maks71
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

I was contacted by NG community support and was requested to participate in beta version. I did and provided fix seemed to have resolved the issue. The storage consumption is now lt 200mb.

So the higher space consumption was related to the issue in the app.

Hopefully NG support may already reached out to you.

Thanks.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 10 of 11
Taekwonrooij
Aspirant

Re: ORBI App takes up too much storage (5+GB ) on Android

I hope they can add me as well then. Have not been contacted yet. Shoud I tag anyone?
Message 11 of 11
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