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I have had numerous and very frustrating issues over the past few weeks with connectivity between my Netgear Orbi and Xfinity Router. Connection between my Orbi Router and my Xfinity Modem continues to drop reapeatedly (3 to 4 times an hour for about 5 minutes each time). With working from home and kids doing remote learning...as you can imagine this is not ideal. I have the Orbi Modem in Access Point Mode.
I also have the xfinity modem (combo router) broadcasting Wifi signal due to the fact that I need to have some level of backup wifi connection from a connectivity perspective.
I am at wit's end...have signed up for Netgear's Gearhead support, which has not resolved any of the issues and have been on numerous calls with Comcast, which has not helped at all.
I have done numerous restart and resets of both the modem and router and it continues to have these issues. I have also looked through the posts on this site, but none of the posts or solutions have helped me.
Thank you in advance.
My home is about 4,500 square feet and have a large outdoor area (hence the two Outdoor Mesh Satellites).
Advanced Wireless Settings (2.4Ghz) This is Checked - Enable SSID Broadcast This is Checked - Enable 20/40 MHz Coexistence This is Checked - Enable WMM (Wi-Fi multimedia) settings CTS/RTS Threshold (1-2347): 2347 Preamble Mode: Automatic Transmit Power Control: 100%
Advanced Wireless Settings (5 Ghz) This is Checked - Enable SSID Broadcast This is Checked - Enable 20/40 MHz Coexistence This is Checked - CTS/RTS Threshold (1-2347) 2347 Preamble Mode: Automatic Transmit Power Control 100%
This is Checked - Enable Daisy-Chain Topology
This is Checked - Enable Implicit BEAMFORMING This is Checked - Enable MU-MIMO
Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.
It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.
What happens if you disable wifi on the ISP router? Having both wifi signals online maybe causing problems and interferences with Orbi wifi. You really only need 1 wifi signal.
Whats the distanced between the modem and RBR?
Be sure to set a IP address reservation for the RBR in AP mode on the ISP router. . Any Wifi Neighbors near by? If so, how many?
What happens if you disable wifi on the ISP router? Having both wifi signals online maybe causing problems and interferences with Orbi wifi. You really only need 1 wifi signal.
I have tried this and this has not improved the situation.
Whats the distanced between the modem and RBR? They are right next to each other
Be sure to set a IP address reservation for the RBR in AP mode on the ISP router. .
OK so just assign an IP Address when I log into the Xfinity Modem? Any Wifi Neighbors near by? If so, how many? No there are not...
It is never recommended to place an Xfinity Modem/Router next to another router unless the Xfinity Modem/Router is in bridge mode.
This is because what isn't said is that depending on the services you are receiving from Comcast there are actually 6-10 SSIDs being broadcast from an Xfinity Router
1 - Your Private 2.4 LAN 2 - Your Private 5.0 LAN 3 - 2.4 open public hotspot 4 - 5.0 public hotspot 5 - 2.4 secure public hotspot 6 - 5.0 secure public hotspot 7 - 2.4 Xfinity Home Security if you subscribe 8 - 5.0 Xfinity Home Security if you subscribe
I only noticed this one time when running a WiFi sniffer in my house.
Is there a reason you chose to keep the xfinity modem/router in "router" mode with the WiFi on and RBR50 in AP mode since they are that close to one another?
- Slower Overall Speeds if XB7 is in bridge mode & RBR in router mode - Need For WiFi 6 (XB7 supports WiFi 6/802.11ax)
As a test to see if it is indeed interference can you put the RBR 50 in Router Mode and the xfinity modem/router in bridge mode?
I'm making these suggestions as distance, walls and wiring play a role in performance. If a satellite is too far away from another satellite or router, it can cause every satellite and device connected to it to have poor performance. I've had situations with various Orbi and other mesh products when the satellite was 20 feet away from a router or another satellite, because it was blocked by steel and concrete or a detached building where 2 concrete wall and other interference shortened the distance to get a better RSSI reading. An RSSI reading of -70 or above is good where -30 would be great!
Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.
It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.
Xfinity came out last night and provided me with a brand new XB-7 (replaced the existing XB-7 that I had) and that seemed to do the trick.
It surprises me that simply installing a new modem would have solved the problem, but I guess these devices do have glitches and do go bad...so far so good though.
