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Ckj4's avatar
Ckj4
Aspirant
May 21, 2020

ORBI - LG TV (wifi 5ghz) only connects to 2G.

LG Smart TV has 5ghz wifi capability.  LG TV only connects to 2.4G and data connection drops in and out (<20mps).  Tried old Nighthawk with 5ghz only and LG TV connected and had over 100mps.  ORBI ro...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 07, 2020

Any progress on this? 

Ckj4 wrote:

LG Smart TV has 5ghz wifi capability.  LG TV only connects to 2.4G and data connection drops in and out (<20mps).  Tried old Nighthawk with 5ghz only and LG TV connected and had over 100mps.  ORBI router (first floor) is about 60' away (LG on fist floor) and one satellite (2nd floor) 30' away.  There is a lot of discussion on separating 2.4/5ghz, but this is my only issue.  Most 5g devices connect to 5g and old device connect to 2.4g, as expected.  LG has been no help, as the TV works fine. 

1) is there a way to force LG to 5ghz only?

2) is there an easy way with the App or Router webpage to manually connect LG to 5g?

Any ideas or help is appreciated, and not one to "get techy and change code". 

Thanks.

 

CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 07, 2020

Since the Orbi satellite unit is "mobile", it would be an easy experiment to try this:

 

  • Relocate the satellite closer to the TV (temporarily, not forever), but still close enough to the router to get a "Blue Ring Light" when the satellite is turned on.
  • Go into the TV setup, "forget" the Orbi WiFi.
    (Smartphones have an option called "Forget".  With TV's you may have to enter a bad password, then enter a bad SSID, etc. until the TV no longer remembers the Orbi WiFi.)
  • Configure the TV again by searching for WiFi and selecting the Orbi or by manually entering the SSID/password.
    (Each TV has a slightly different setup process.)
  • Once the TV is connected, use the Orbi "Attached Devices" web screen (or the "app" - yuck) to see what band the TV has connected to.
  • If the TV connected at 5G, turn off the TV, relocate the satellite to the original position, power up the satellite, and finally turn the TV back on again.

The thought behind this bizzare experiment is this: when an Orbi system turns on, the router (base unit) often begins broadcasting WiFi before the satellite.  The TV may "see" the Orbi, conclude that the 5G signal is too weak, and connect to the router at 2.4G.  Once connected, even a "smart" TV seems to "stick".

 

(Duh) should have asked to verify which Orbi unit the TV is connected to as "Step 1").  If it is the satellite, then I am mistaken.