NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
ORBI RBK 23 working with Verizon FiOS Modem
Have a FiOS modem/router combination that works, but has dead spots in the house. Purchased the RBK23 tri-band WiFi router to get the coverage needed. Set up seemed straight forward the the FiOS ro...
I apologize for the late response. This took a while to straightenout. Turns out, I gave incomplete information to everyone about my FiOS modem. What I have is a FiOS Quantum Gateway - a different animal from a FiOS modem/router combo. After several hours with Verizon, I learned that they have a separate team of technicians for the Quantum Gateway.
Once I got hooked up with the Quantum Gateway team, everyone agreed that the double NAT situation was the cause and the team took control of my laptop (now connected via ethernet cable to the Quantum Gateway modem instead of wifi) to go pretty deep into the settings to turn a LOT of stuff off or redirect the links. We had to reset the FiOS to factory settings twice to get it all done.
Once the FiOS quantum Gateway router was not just turned off but also had a pass-through set up, the attention turned to the ORBI RBK23 router. Another reset to factory settings followed by the customization routine (which I had done correctly the first time), and VOILA!
The ORBI RBK23 and the two satellites have always worked very well, but now the access to tthe internet is also perfect. The only thing I had to do was to go to each of the seven computers, three printers, three cell phones, three SONOS controllers, and three TVs and make sure they were connected and working at full speed. They are. I am happy. Thank you to the Netgear Community for your help in directing me to the right solution.
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
I apologize for the late response. This took a while to straightenout. Turns out, I gave incomplete information to everyone about my FiOS modem. What I have is a FiOS Quantum Gateway - a different animal from a FiOS modem/router combo. After several hours with Verizon, I learned that they have a separate team of technicians for the Quantum Gateway.
Once I got hooked up with the Quantum Gateway team, everyone agreed that the double NAT situation was the cause and the team took control of my laptop (now connected via ethernet cable to the Quantum Gateway modem instead of wifi) to go pretty deep into the settings to turn a LOT of stuff off or redirect the links. We had to reset the FiOS to factory settings twice to get it all done.
Once the FiOS quantum Gateway router was not just turned off but also had a pass-through set up, the attention turned to the ORBI RBK23 router. Another reset to factory settings followed by the customization routine (which I had done correctly the first time), and VOILA!
The ORBI RBK23 and the two satellites have always worked very well, but now the access to tthe internet is also perfect. The only thing I had to do was to go to each of the seven computers, three printers, three cell phones, three SONOS controllers, and three TVs and make sure they were connected and working at full speed. They are. I am happy. Thank you to the Netgear Community for your help in directing me to the right solution.
Thanks for letting us know. Glad all is working well now. Be sure to save off a new backup configuration to file. Saves time if a reset is needed.
Please mark your thread as solved so others will know.
Enjoy.