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Forum Discussion

myfathersson's avatar
myfathersson
Aspirant
Oct 09, 2017

ORBI RBR50 Internet Connection keeps Dropping

Hi,   Model: ORBI RBR50 w/ 1 sat Firmware: V2.0.0.74 OS: Win7, Android   First, I appologize for starting yet another thread on this subject. Second, I'm not a network expert...know enough to b...
Internet dropping
Troubleshooting
dx's avatar
dx
Aspirant
Nov 16, 2017

Hi myfathersson,

 

Curious if your Orbi issue is resolved? I'm facing the same problem and have an identical setup, firmware version as you do.

 

Thanks,

DX

myfathersson's avatar
myfathersson
Aspirant
Nov 18, 2017

DX,

 

Since changing the ORBI to AP mode, turning off wifi on the modem and rebooting everything from the wall in, I have seen improvement.  I'm still getting dropouts, but far fewer. 

 

The next step is to reverse the roles of the modem and the ORBI, putting the ORBI back into router mode and putting the modem into bridge mode.  The problem is, the little research I've done to date has shown that the modem provided by my ISP--a Sage F@st 5250--doesn't have a bridge mode setting, but that with some messing around you can get it to behave in a similar fashion.  I'm not an expert so messing around is not a light thing for me.  I haven't gotten around to doing anything about this...busy, busy, busy.  Sorry I don't have better news. 

 

My networking skills and knowledge are not such that I can solve problems quickly.  If anyone has suggestions for how to diagnose the problem using logs and other tools I'd appreciate hearing from you.  I still don't know if the issue lies with the modem, the ORBI or my network config.