NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

XTerra1000's avatar
XTerra1000
Tutor
Mar 31, 2020
Solved

ORBI RBR50 experiencing "[Internet disconnected]" just in the last 1-2 weeks. Maybe recent firmware

I have RBR50 and for a year had no issues. However just in the past 1-2 weeks I've seen daily disconnects where I the Wifi connection is fine but the Internet connection to the RBR50 appears to have ...
  • XTerra1000's avatar
    XTerra1000
    Apr 09, 2020

    Sorry for the delay but i'm back to report that disabling Circle in my router config appears to have corrected the disconnect/DNS issue that I was experiencing.  It's now been a week or so since making the change and I have had zero instances of the "[Internet disconnected] in my router logs from 4/3/2020 thru 4/8/2020

     

    This is good news and bad.  The interesting thing is that before my last firmware upgrade, I had been running Circle with no problems.  So I'm still suspicious that something related to running v2.5.1.8 and Circle together, results in the issue.

     

    For now, i'll go cancel my Circle subscription but if a future firmware update is released, I'll likely try re-enabling Circle and see if the issue returns.

     

    Also, I run my router and single RBS50 about 40 ft apart (RBR50 in the garage and RBS50 on the same floor in the kitchen) since someone asked about distance between the two.

     

    Thanks all for the quick offers/input to help and suggestion to try disabling Circle as it appears to have worked.

Retired_Member's avatar
Retired_Member
Apr 01, 2020
XTerra1000 wrote:

Thank you for the quick suggestion to do factory reset and disable Circle. The firmware version may be unrelated...I do run the Circle app however it has been enabled for a year or so.

 

I'll try disabling Circle first and see if I notice any difference.  If that does not help then i'll try the factory reset.  I'll report back on the outcome.

 

-Derek

 

here's your problem:  firmware v2.5.1.8 

Retired_Member's avatar
Retired_Member
Apr 06, 2020
Retired_Member wrote:
XTerra1000 wrote:

Thank you for the quick suggestion to do factory reset and disable Circle. The firmware version may be unrelated...I do run the Circle app however it has been enabled for a year or so.

 

I'll try disabling Circle first and see if I notice any difference.  If that does not help then i'll try the factory reset.  I'll report back on the outcome.

 

-Derek

 

here's your problem:  firmware v2.5.1.8 

 

here's your problem:  firmware v2.5.1.8