NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
XTerra1000
Mar 31, 2020Tutor
ORBI RBR50 experiencing "[Internet disconnected]" just in the last 1-2 weeks. Maybe recent firmware
I have RBR50 and for a year had no issues. However just in the past 1-2 weeks I've seen daily disconnects where I the Wifi connection is fine but the Internet connection to the RBR50 appears to have ...
- Apr 09, 2020
Sorry for the delay but i'm back to report that disabling Circle in my router config appears to have corrected the disconnect/DNS issue that I was experiencing. It's now been a week or so since making the change and I have had zero instances of the "[Internet disconnected] in my router logs from 4/3/2020 thru 4/8/2020
This is good news and bad. The interesting thing is that before my last firmware upgrade, I had been running Circle with no problems. So I'm still suspicious that something related to running v2.5.1.8 and Circle together, results in the issue.
For now, i'll go cancel my Circle subscription but if a future firmware update is released, I'll likely try re-enabling Circle and see if the issue returns.
Also, I run my router and single RBS50 about 40 ft apart (RBR50 in the garage and RBS50 on the same floor in the kitchen) since someone asked about distance between the two.
Thanks all for the quick offers/input to help and suggestion to try disabling Circle as it appears to have worked.
ValleyDad
Apr 08, 2020Aspirant
Regarding date of FW update, I usually only admin from my App and I don't see where the date of applocation is listed.
Do I need to logon to the router from a browser? If so, must I do so from a LAN connection or can I do it over home WiFi? Which was is preferred?
I'l look at the my manual and see what it says. As soon as I have the info, I will respond.
CrimpOn
Apr 08, 2020Guru - Experienced User
ValleyDad wrote:Regarding date of FW update, I usually only admin from my App and I don't see where the date of applocation is listed.
Do I need to logon to the router from a browser? If so, must I do so from a LAN connection or can I do it over home WiFi? Which was is preferred?
As far as I know, the only way to learn when the firmware was last updated is to telnet into the Orbi router and display one of the parameters. This requires a couple of steps:
- From any web browser, connect to the Orbi router "debug" page and enable Telnet.
This is usually http://orbilogin.net/debug.htm
On the web page, toward the bottom, check the box labelled "Enable Telnet" - Open any telnet program and connect to the Orbi router.
Wiindows has a built-in Telnet client that can be enabled from the Control Panel, Programs and Features, Turn Windows Features on or off.
There are other telnet clients (My favorite is called PuTTY.)
On my Android devices, I use JuiceSSH (and set the connection to telnet). - Once connected to the Orbi router:
Enter the user name: admin
Enter the administrative password:
Type this command: nvram show | grep update_time
(What this means is "Show all of the Orbi parameters and process them through the "grep" program to find all with a string that matches "update_time".) - On my Orbi, this results in:
root@RBR50:/# nvram show | grep update_time
update_time=2020_2.29_23:0:2
Which I believe stands for year 2020, month 2 (Feb), day 29, and time 23:0:2 (late at night).
I really appreciate your interest in doing this, even though it may not result in any benefit to you. There are very strong opinions on the forum about the most recent Orbi firmware (2.5.1.8). A number of frequent posters have been using 2.5.1.8 for months (in my cases since Feb 29) with no apparent ill effects. Others report ghastly situations, with frequent drops in WiFi or internet, programs unable to connect to web sites, (there are l-o-n-g posts).
What I seek to do is learn if there is a direct link between installing this firmware and problems appearing. i.e. install 2.5.1.8 and within days the Orbi goes all to hell. If that is not the case, then "what's different" between the circumstances of those without problems and those with problems?
Many people cannot devote any time & effort to this effort because their "work at home with sequestered family" requires constant WiFi use. In that case, a number of people have reported that downloading 2.3.5.30 from the Netgear support site and manually loading it on the Orbi have made their Orbi's usable.
Sorry to drone on and on. The cat says, "enough already"
- Retired_MemberApr 08, 2020
CrimpOn wrote:Sorry to drone on and on. The cat says, "enough already"
here let me help.....IF IT AINT BROKE STOP WITH THE MANUAL FIRMWARE UPDATES.....as you the end user