ORBI RBR50

[dmccoy]

I've been having trouble with my ORBI RBR50 losing internet connection frequently (several times a week and sometimes multiple times a day).  It has the latest firmware update (V2.5.1.8).  I do not have a modem and only one satellite.  There is a straight connection into the router from my ISP.  Any ideas/suggestions?  TIA

[FURRYe38]

Do both wired and wireless connections go down?

Have you ask the ISP to reset there side connection hardware? 

Any Wifi Neighbors near by? If so, how many?

Has a factory reset and setup from scratch been performed since last FW update? You might give this a try with the RBR. 

Don't enable any Circle or Armor features...

[dmccoy]

1. Just the wireless connections drop.  Wired connections are fine.

2. I have not spoken to ISP yet due to #1.

3. At this moment, I am only showing one other wireless network available which shows as a hidden network.  Occasionally, I will see a couple of other neghbor networks show up.

I have not tried the factory reset yet.  That was going to be my last resort.

[FURRYe38]

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Try a factory reset and setup from scratch. v2.5.1.8 works well for me and others. 

[Retired_Member]

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@dmccoy wrote:

I've been having trouble with my ORBI RBR50 losing internet connection frequently (several times a week and sometimes multiple times a day).  It has the latest firmware update (V2.5.1.8).  I do not have a modem and only one satellite.  There is a straight connection into the router from my ISP.  Any ideas/suggestions?  TIA

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here's your problem:  V2.5.1.8

others meant to mention that 

[dmccoy]

Here's another thing I totally forgot to mention. The router loses internet connection but the satellite does not. See attached screenshot.

[Retired_Member]

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@dmccoy wrote:
Here's another thing I totally forgot to mention. The router loses internet connection but the satellite does not. See attached screenshot.

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that looks like the app which I wouldn't trust

[FURRYe38]

What is the Mfr and model# of the ISP modem the NG router is connected too? It would be a good step to start to see if the RBR can be come stable. It's a valid trouble shooting step that needs to be tried. 

Try a factory reset on the RBR and RBS and setup from scratch. Try some of the suggestions as well. 

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@dmccoy wrote:
Here's another thing I totally forgot to mention. The router loses internet connection but the satellite does not. See attached screenshot.

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[Retired_Member]

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@FURRYe38 wrote:

What is the Mfr and model# of the ISP modem the NG router is connected too?

Try a factory reset on the RBR and RBS and setup from scratch. Try some of the suggestions as well. 

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@dmccoy wrote:
Here's another thing I totally forgot to mention. The router loses internet connection but the satellite does not. See attached screenshot.

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Factory reset is NOT required.

A better FW is.