ORBI admin login no longer works RBRE960

[jfjoyner]

Everything was fine a few weeks ago when I last opened the ORBI app. Although the network is working, now ORBI doesn't recognize the admin login credentials. I see there was an app update. Why did the update wipe everything clean (password, users, and security questsions)? It's pain in the ass to do a factory re-install.

[FURRYe38]

What FW is loaded on the system? 

What mobile platform are you using? 

Local connection is working for me with my 9 series. However Anywhere Access isn't. 

[jfjoyner]

Can’t answer on FW. Unable to log into app to see. Unknown mobile platform … what’s that?

[FURRYe38]

Log in to the RBRs web page with a PC and web browser?

Apple or Android platform? 

[CrimpOn]

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@jfjoyner wrote:

Everything was fine a few weeks ago when I last opened the ORBI app. Although the network is working, now ORBI doesn't recognize the admin login credentials. I see there was an app update. Why did the update wipe everything clean (password, users, and security questsions)? It's pain in the ass to do a factory re-install.

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My experience with the Android version of the Orbi app has been that often when the app updates, I have to enter the Netgear account login information again (which reminds me how complicated that password is to enter on a cell phone screen).  Nothing on the router has been "wiped clean".