I have recently purchased an ORBI RBR50 (march 2019). Initially it works OK, speed test on my phone connected to ORBI via wi-fi does seem to be faster than my old AC router. About 1-2 months ago, after a firmware upgrade, I have been either disconnected with Orbi router or connected but no internet at all. I would say I have internet 5% of the time now. I have upgraded more recent firmware hoping you guys have fixed the issue but the problem still exist. DO I have a defected device or is this a known issue? Please help. I have a regular 2 floored detached house about 2200 sq feet. Main router is connected via wire right beside my internet provider's router. I tried different satelite on the main floor or second floor, still the same. Even when I have my device on the main floor right beside the main router, issue is the same. My internet provider does have internet. Please help.
Internet provider is Rogers (I am in Canada). I believe it is a modem and router combined in one. It is only one box and previously I was using AC wi-fi from that same box.
Yes. But what is the internet providers router? Make? Model?
If it is a modem/router, you have two routers on your network.
That can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
It may be possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply modem/routers that won't work in bridge mode. There may be ways to get the modem/router to cooperate, but sometimes it is easier to put the second router into AP mode. See above.
Modem Combo Units: This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT Couple of options, 1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly. 2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode. 3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
