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mlmdjd's avatar
mlmdjd
Tutor
Jun 26, 2020

Opening ports on Orbi for magic jack

I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are op...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 27, 2020

I found best and easiest method for VoIP devices is ot use the routers DMZ.

 

Be sure your ISP modem doesn't have a router built in as well. 

mlmdjd wrote:

I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are open. I have gone into my router settings and done this. I have looked at my user's manual and followed how the manual says to do it. However, Magic jack says it cannot be done that way and only my ISP can do this. My ISP says they cannot do it as they do not own the router. What is correct and how do I do this? Thank you to anyone who can help me.