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Forum Discussion
Opening ports on Orbi for magic jack
I am having trouble with my Magic Jack phone device. I have done extensive troubleshooting with them as well as replacing devices, cords, etc. They keep telling me to make sure ports 5060-5070 are op...
Well the DMZ will have your magik jack right on the front line for service so if there is any delay, possible that this comes from the magik jack service or the hardware...Something you might contact the Mfr about to see if there are any known issues with voice delay thru the service and hardware.
I only wish that was something that would be helpful. However, before I tried this forum, I had been on the Magic Jack support chat line 5 or 6 times. (You cannot call them.) Each time I went through every single troubleshooting step with them, including changing cables, power adapters and finally, purchasing a replacement Magic Jack device in hopes that would take care of it. They also updated the firmware. Nothing they did helped. They just keep telling me I need to have my ISP open ports 5060-5070. I tell them I have done that but they say that I cannot do it -- it must be done by the ISP. When I call my ISP (Comcast), they say there is nothing they can do since it is not their modem/router. And, this forum has confirmed that I was opening the ports correctly. I am not sure why MJ insists it must be done by the ISP. The upshot is that MJ tells me there is absolutely nothing else they can offer me. So, I am beginning to think that changing phone providers is all I can do. We do not use smartphones and do not want to be a cell phone-only house and we hate to lose our Magic Jack phone #. But, I am worried that I will have similar problems with another VoIP service. Thank you for your help. It is much appreciated!
Opening ports isn't done by the ISP level. It's at the modem/router or router level which even when your using the DMZ, the ports are available while in the DMZ on your router. And since your ISP modem doesn't have a built in router, which is good, the MJ data is just passing thru the Orbi router while in the DMZ so the MJ will have access to all the ports it needs. Nothing to configure on the Orbi router.
Something to try out with a different VoIP provider as a trial run to see how there systen does. Maybe Ooma or something similar and see if something works better.