Also, reverting the firmware does not fix the problem.
While the reboot associated with any firmware change will temporarily remove the issue, as any reboot temporarily resolves the issue, the problem will come back after several hours.
As a data point, i have been experiencing DNS failures prior to Daylight Savings Time change over. It began when about 2 firmware upgrades prior. Before that time, never experienced this phenomenon.
I did perform a factory reset (paperclip). I then restored my previously saved configuration because I've got custom DNS entries, I've got a range of static IP addresses for certain devices, and a bunch of other little changes that I would have forgotten about.
Is there a way I can extract all of my configuration (without having to perform a print-screen on every screen!) so that I can perform another factory reset, then configure from scratch using my preferred configuration? Having a text version of configs would be ideal so I could copy from the text, then paste values (MAC, IP, etc,) directly into the freshly reset configuration.
After removing dst and changing timezone to match actaul time without dst, all has been working coming up on a week now. Appears this is a fix until it's resolved in firmware upgrade. I don't believe traffic meter played anything with this bug as I was hitting it and did not have meter enabled.
Traffic meter has been off, it is set to eastern time and I still have to reboot it frequently. I had this problem in the beginning (December 2020) and a very polite, professional rep had me change some settings. Now the problem is back and the only way to get help is to pay $90 for a 6 month service package. Doesn't seem right to have to pay for a service package when the equipment clearly has a problem. Cut out in the middle of a sales presentation today - going to have to buy something else if this can't be fixed. Any other suggestions?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Armor, Circle, Daisy Chain, Traffic Meter, and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Traffic meter has been off, it is set to eastern time and I still have to reboot it frequently. I had this problem in the beginning (December 2020) and a very polite, professional rep had me change some settings. Now the problem is back and the only way to get help is to pay $90 for a 6 month service package. Doesn't seem right to have to pay for a service package when the equipment clearly has a problem. Cut out in the middle of a sales presentation today - going to have to buy something else if this can't be fixed. Any other suggestions?
Traffic meter has been off, it is set to eastern time and I still have to reboot it frequently. I had this problem in the beginning (December 2020) and a very polite, professional rep had me change some settings. Now the problem is back and the only way to get help is to pay $90 for a 6 month service package. Doesn't seem right to have to pay for a service package when the equipment clearly has a problem. Cut out in the middle of a sales presentation today - going to have to buy something else if this can't be fixed. Any other suggestions?
This post was originally started back in March, when shortly after Daylight Saving Time began Orbi routers began not processing DNS requests. Clever users came up with several methods to deal with the issue and finally Netgear engineers discovered that the root of the problem was a combination of Traffic Meter and the automatic Daylight Saving Time adjustment.
It is now May. With Traffic Meter not enabled on this Orbi, this cannot be the same issue. It may (or may not) be a problem with DNS resolution. If it were my job on the line, I personally would shell out the $90, although I have no basis for knowing if Gearhead is any good at solving Orbi issues or not. (The web site makes Gearhead sound sort of like Netgear's version of Best Buy's Geek Squad.)
It would be helpful to know more about these service interruptions.
Does the device remain connected to the Orbi WiFi (or ethernet)?
Before rebooting, is it possible to test the DNS function: i.e. Attempt to ping some internet resources, such as 1.1.1.1 and 8.8.8.8 If those respond, try to ping one.one.one.one and dns.google.com
Is every device on the network affected?
What is the firmware release number, and has it been changed recently?
LOL I wouldn't want to burden anyone else with it 🙂 I finally got through to Netgear and they had me change some additional settings - fingers crossed.
LOL I wouldn't want to burden anyone else with it 🙂 I finally got through to Netgear and they had me change some additional settings - fingers crossed.
