I have the 3 pack from Costco, been fine for the first month, but now the 2 satellites don’t show up on the app on the iPhone and iPad. But if I log in from my desktop using a browser it works and I know it’s connected too.
All FW matches and everything is up to date too.
Sadly another glitchy software issue like their Arlo.
I have the same problem since upgrading the Orbi Router to latest firmware. My 2 satellites do not show up on connected devices when I log into the Orbi router nor do they show up on the iphone Orbi app.
In the event the attached image does not appear, although I don't see the satellites in the device list, I do see the number of satellites at the top of the home page in the iOS app.
@armoredsaint wrote: I don’t see it on the homepage either after the app update. Netgear makes good hardware, but terrible software and support like all their products.
What, exactly, do you see on the home page? I presume that you are, in fact, using the actual Orbi app (and not something like Netgear Genie) and the Orbi app on my iPhone shows the following on the upper right side of the screen:
the same as yours except my Satellites will say: 0
That certainly is weird. In the Orbi app, do you see your satellites listed in the "About" section (hit the four-bar menu in the upper left corner on the home page and then "About")?
The model number of the Rounter is RBR40 per the APP. It's not in the pull down list.
I'm having the exact same problem. They showed up originally but dropped off with Internet Online, Sataellites 0. Only see the router in the about pull down.
It appears to be limited to IOS. They don’t show up on my iPhone or iPad but if I log into thee GUI they show up there. It’s strange that they showed up when I first set up the network. Then they disappeared. I know they are working and both are linked into the router using 5G.
Mine just says... "satellites: N/A" The blue light is on so I know the router is seeing the satellite. But it's not showing on the app that I have a satellite connected. If the network map is supposed to show a satellite...that is also not showing a satellite
Try removing the app from the phone, reboot the phone then re-install the app and set up from scratch...
@Porterhouse0 wrote: Mine just says... "satellites: N/A" The blue light is on so I know the router is seeing the satellite. But it's not showing on the app that I have a satellite connected. If the network map is supposed to show a satellite...that is also not showing a satellite
