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Forum Discussion
Orbi 50 - flashing white / magenta satellites
I purchased the Orbi50 system from costco last year. It has worked great until a couple of days ago when I noticed the RBR flashing white and all the RBS magenta. I checked the modem and it indenticat...
Jds101 wrote:
I purchased the Orbi50 system from costco last year. It has worked great until a couple of days ago when I noticed the RBR flashing white and all the RBS magenta. I checked the modem and it indenticated nothing was connected. To troubleshoot I disconnected the orbi and plugged my laptop directly into the modem and my laptop worked fine. So clearly the issue is with Orbi, I tried calling netgear but they want $100 to trouble shoot?!?! What a scam... they should stand behind their product.
I tried reseting the RBR, holding in the button for 15 seconds but nothing happens, just keeps blinking white, no amber. The Orbi app is unable to connect as well.
Any idea what caused this and how to fix?
Magenta usually means the device has lost connection
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
I tried factory reset, held a paper clip for over a minute and the RBR still flashes white, never amber.
Jds101 wrote:
I tried factory reset, held a paper clip for over a minute and the RBR still flashes white, never amber.Dead?
how old?
