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Orbi AC3000 RBK50 has stopped working with Uverse 5268AC router

adamcarley
Aspirant

Orbi AC3000 RBK50 has stopped working with Uverse 5268AC router

I got the Orbi 8 months ago. Initially it was fantastic. The set-up wizard recognized the Uverse router and put the Orbi into AP mode. Performance was great. I turned off the wifi on the Uverse router and all was well. 

 

A couple of months ago, we started to lose connection with some frequency. I was constantly having to cycle the power on all devices. Then service would come back and I'd be good for a few hours or days. 

 

Recently, it's just ground to a halt. I have tried everything I can think of:

1) Factory reset of the Orbi

2) Put Orbi into router mode and set the Uverse router to DMZ+ mode

3) Put the Orbi back into AP mode and turned off DMZ+ mode on the Uverse router

4) Turned the Wifi back on on the Uverse router. I verified that the Uverse router has internet access. 

 

When I'm running in AP mode right now:

- orbilogin.net says that the Orbi has good internet access

- Wifi devices connect but have no internet access

- Devices hardwired to the Orbi have no internet access

- Uverse router has good internet access when connected to directly

 

I'm stumped. What should I do? 

 

I wondered if I could try designating the Orbi as a cascading router on the Uverse settings. Would that work? How do I do that? 

 

 

 

 

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
Message 1 of 3

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adamcarley
Aspirant

Re: Orbi AC3000 RBK50 has stopped working with Uverse 5268AC router

Hi Darren,

 

Yes, I did try that. It didn't work. 

 

Since posting this, I switched back to using the AP mode (but left my AT&T router's WiFi on - not that that should matter). The Orbi Wifi continued to be unstable for 24 hours but then has returned to performing properly. 

 

So I'm fine now but I don't really know why. 

 

Adam

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Message 3 of 3

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DarrenM
Sr. NETGEAR Moderator

Re: Orbi AC3000 RBK50 has stopped working with Uverse 5268AC router

Hello Adamcarley

 

Did you ever try to shut the router off in the ATT modem and use orbi as the main router?

 

DarrenM

Message 2 of 3
adamcarley
Aspirant

Re: Orbi AC3000 RBK50 has stopped working with Uverse 5268AC router

Hi Darren,

 

Yes, I did try that. It didn't work. 

 

Since posting this, I switched back to using the AP mode (but left my AT&T router's WiFi on - not that that should matter). The Orbi Wifi continued to be unstable for 24 hours but then has returned to performing properly. 

 

So I'm fine now but I don't really know why. 

 

Adam

Message 3 of 3
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