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Forum Discussion

LanceD's avatar
LanceD
Guide
Jan 07, 2020

Orbi AC3000 system constantly dropping Wifi

I've read through this board and have seen a few similar queries, but haven't found any answers to my issues in them so posting this.   After much tweaking and fiddling with router and satellite lo...
PaulInSF's avatar
PaulInSF
Aspirant
Apr 04, 2020

Hi,

Thanks for the quick reply. I've kept the xFi WIFI going since it's sometimes the only working WIFI in the house but will turn it off to test.

 

When you say do a reset on the router, do you mean the Orbi or the xFi?  If I reset, won't i have to reenter all these details again, or does Orbi store the Orbi ones in the cloud ?

 

Thanks!

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 05, 2020

Yes, try the ISP modems wifi disabled first to see if this helps with the dropping of WiFi on the Orbi. I believe it may.

 

A reset sometimes is needed as a troubleshooting step. Sometimes newer FW udpates cause problems in pre-existing configurations that become incompatible with newer FW code. Thus a reset maybe needed if users are experienceing problems after a FW update. To save a configuration of the RBR, you can use the backup feature under Advanced tab/Administration/Backup. This will save your current configuration to file for save keeping and saves time. Nothing is saved to the cloud. 

 

Let us know how it goes. 

 

PaulInSF wrote:

Hi,

Thanks for the quick reply. I've kept the xFi WIFI going since it's sometimes the only working WIFI in the house but will turn it off to test.

 

When you say do a reset on the router, do you mean the Orbi or the xFi?  If I reset, won't i have to reenter all these details again, or does Orbi store the Orbi ones in the cloud ?

 

Thanks!