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Forum Discussion
Solved
Orbi Android App Shows "No Connected Devices Found" Under Network Map
Model: RBK50-100NAS (which includes one Satellite) hardware version: RBR50 firmware: v2.5.1.8 hardware type: Orbi Purchased this model (RBR50-100NAS, Orbi Triband Wifi with one satellite) i...
This issue appears to be common right after a firmware update. The ORBI needs a lot of "settling" time to allow all the data from the satellites and router to stabilize. I recently updated to 2.5.1.8 (4 days ago). I have an iPhone 8 and the ORBI iOS app showed a similar situation, i.e., "No connected devices." until after about 24-36 hours. I'd wait patiently for another day or so. Don't do any reboots or resets until the 24-36 hours has passed. If you're still getting a bogus app display, I recommend a factory reset of the satellite.
Good luck!
This issue appears to be common right after a firmware update. The ORBI needs a lot of "settling" time to allow all the data from the satellites and router to stabilize. I recently updated to 2.5.1.8 (4 days ago). I have an iPhone 8 and the ORBI iOS app showed a similar situation, i.e., "No connected devices." until after about 24-36 hours. I'd wait patiently for another day or so. Don't do any reboots or resets until the 24-36 hours has passed. If you're still getting a bogus app display, I recommend a factory reset of the satellite.
Good luck!
That makes more sense than some of the other possible causes and fixes I've seen for this problem elsewhere in the forum. Having a little patience is easy. Thanks for the help and I'll report the results.