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Solved
Orbi Android App Shows "No Connected Devices Found" Under Network Map
Model: RBK50-100NAS (which includes one Satellite) hardware version: RBR50 firmware: v2.5.1.8 hardware type: Orbi Purchased this model (RBR50-100NAS, Orbi Triband Wifi with one satellite) i...
This issue appears to be common right after a firmware update. The ORBI needs a lot of "settling" time to allow all the data from the satellites and router to stabilize. I recently updated to 2.5.1.8 (4 days ago). I have an iPhone 8 and the ORBI iOS app showed a similar situation, i.e., "No connected devices." until after about 24-36 hours. I'd wait patiently for another day or so. Don't do any reboots or resets until the 24-36 hours has passed. If you're still getting a bogus app display, I recommend a factory reset of the satellite.
Good luck!
Hello,
I had the exact same problem after the last firmware upgrade and I've found a working solution.
For both the Router and the 2 Satellites, I have run a manual firmware upgrade with the V2.5.1.8 version.
Even if the router and the satellites already had been upgraded (through the Android Orbi App) to the V2.5.1.8 version, this manual upgrade has solved the problem with "No Connected Devices Found" under Network Map.
Hope this will help you.
Have a great day!
Kfukami, thanks for taking the time to pass on your experience with this problem. My problem did result after using the Orbi smart phone app upgrade feature. Looking over Netgear's procedure for manual firmware upgrades they make specific mention of at least two critical steps:
1. the computer used to effect the upgrade should be wired to the Orbi router and
2. the satellite should be upgraded first.
While more time consuming this manual procedure seems safer and doable even for us novices. Thanks.
See Netgear's procedure here:
Netgear manual firmware upgrade procedure
However as a side note tucsontico's solution of waiting for a few days after using the phone app upgrade feature seems to have panned out for me. I upgraded using the Orbi phone app as soon as Netgear pushed it out (a few days ago) and several hours after tucsontico's advice my Orbi phone app started working properly again without having taken any actions. So patience solves the problem as well. Thanks to tucsontico.
I'd condider my problem solved.