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help_with_'s avatar
help_with_
Guide
Feb 09, 2020
Solved

Orbi Android App Shows "No Connected Devices Found" Under Network Map

Model:  RBK50-100NAS (which includes one Satellite) hardware version:  RBR50 firmware:  v2.5.1.8 hardware type: Orbi   Purchased this model (RBR50-100NAS, Orbi Triband Wifi with one satellite) i...
Troubleshooting
  • tucsontico's avatar
    tucsontico
    Feb 09, 2020

    This issue appears to be common right after a firmware update. The ORBI needs a lot of "settling" time to allow all the data from the satellites and router to stabilize. I recently updated to 2.5.1.8 (4 days ago). I have an iPhone 8 and the ORBI iOS app showed a similar situation, i.e., "No connected devices." until after about 24-36 hours. I'd wait patiently for another day or so. Don't do any reboots or resets until the 24-36 hours has passed. If you're still getting a bogus app display, I recommend a factory reset of the satellite.

     

    Good luck!