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Orbi WiFi 7 RBE973
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Orbi App issue

TWish
Follower

Orbi App issue

I have set up the Orbi RBK 50 and the internet is fine, however when I look to see what networks are available my named network and the guest network show up. There is no 2.4 or 5ghz designation, how do you know which band you are on and how do you switch?

Also when I open the app on the first page it states" No internet connection available".

Then below that Internet: Offline. Although I have internet. Is this a problem??

Tony

Message 1 of 3
CrimpOn
Guru

Re: Orbi App issue

Orbi uses one network name (SSID) for both the 2.4G and 5G channels.  The WiFi device does a "handshake" with the Orbi and determines which channel it will use.  There will be no internet until you get connected.

Message 2 of 3
FURRYe38
Guru

Re: Orbi App issue

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@TWish wrote:

I have set up the Orbi RBK 50 and the internet is fine, however when I look to see what networks are available my named network and the guest network show up. There is no 2.4 or 5ghz designation, how do you know which band you are on and how do you switch?

Also when I open the app on the first page it states" No internet connection available".

Then below that Internet: Offline. Although I have internet. Is this a problem??

Tony


 

Message 3 of 3
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