Re: Orbi Firmware 2.3.1.60

DEJW · ‎2019-05-30

I have been trying to get this thing stable again after the upgrade.

Done all the factory resets and both satellites and the router have the correct version.

Vanilla set up other than uPnP disabled and 20/40 co-existence for 2.4G disabled

Can't get either of my 2 satellites to sync now

Main router works mostly buts drops both wired and wireless from time to time.

I am not an expert on networking, but have been able to get things working following advice in this forum. .44 seemed to be stable and working well for a couple of months so I left it alone.

Are there any other settings I should try on .60 or just go back?

The one thing I do notice is that when things work with the satellites and with devices connected they seem to have IP addresses in the 10.0.0.2-254 range.

On my attached devices page anything with a 192.168.1.100-200 range doesn't seem to work. I know on my iphone when it connects but doesn't have internet connectivity it always has a 192 IP address, if I renew lease it tries to give it a 10.0.0 range that sometimes sticks and sometimes doesn't. When it sticks it works.

Is there something obvious causing this or should I just go back to v.44?

Thanks

FURRYe38 · ‎2019-05-30

What is the Mfr and model# of the ISP modem the NG router is connected too? 10.0.0.2-254 would mean that you have router infront of the Orbi RBR. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

Is the Orbi system operating in Router or AP mode?
How do you have the RBS placed? Star formation or linear line out from the RBR?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

I recommend enabled uPnP as well.

@DEJW wrote:
I have been trying to get this thing stable again after the upgrade.
Done all the factory resets and both satellites and the router have the correct version.
Vanilla set up other than uPnP disabled and 20/40 co-existence for 2.4G disabled
Can't get either of my 2 satellites to sync now
Main router works mostly buts drops both wired and wireless from time to time.
I am not an expert on networking, but have been able to get things working following advice in this forum. .44 seemed to be stable and working well for a couple of months so I left it alone.
Are there any other settings I should try on .60 or just go back?
The one thing I do notice is that when things work with the satellites and with devices connected they seem to have IP addresses in the 10.0.0.2-254 range.
On my attached devices page anything with a 192.168.1.100-200 range doesn't seem to work. I know on my iphone when it connects but doesn't have internet connectivity it always has a 192 IP address, if I renew lease it tries to give it a 10.0.0 range that sometimes sticks and sometimes doesn't. When it sticks it works.
Is there something obvious causing this or should I just go back to v.44?
Thanks

gr8sho · ‎2019-05-30

@DEJW wrote:
Is there something obvious causing this or should I just go back to v.44?
Thanks

Hello. You'll likely get a better answer if can share a little more info such as who the ISP is and the make and model of the modem or gateway in front of the Orbi.

As @FURRYe38 stated, there is a router sitting in front of the Orbi that's already using the 192.168..1.x, so Orbi is smart enough to sense this and adjust itself to use 10.0.0.x subnet to avoid conflict. Login to the Orbi using a web browser. If you haven't completed the setup there, it will give you a notice of the adjustment and all connected devices should be on the 10.0.0.x subnet.

The other thing I've needed to with all of these firnware updates is start over from scratch with a factory reset. It's the only way I've been able to get a stable and reliable home network.

DEJW · ‎2019-05-30

Modem is Netgear CM500V (16x4) DOCSIS 3.0

ISP is Comcast

I switched to the Netgear modem without WiFi to try and avoid that problem.

It was all working fine with v.44 for a couple of months and I called Comcast at that time to set it correctly so I believe the Modem is set up correctly and I haven't changed anything.

The other thing I have read is to turn of all appliances of the network and then bring it up fresh and add them all again one by one. I am wondering if there are some appliances that haven't been off in a long while and still have old IPs (and maybe have never worked). Would an old IP from a long while ago cause confusion to the orbi?

Home is about 6,000 sq ft on 3 levels and I have the orbi in router mode on the 1st floor in the center of the house and a satellite on the 2nd floor and one in the basement. I run a single wired PC off the router. Basement satellite is probably 15 ft away with a wired Apple TV. 2nd floor one is probably 40ft away with no wired connections

I'll try the "clean" restart and reset this afternoon

FURRYe38 · ‎2019-05-30

I would move the "Basement satellite is probably 15 ft away with a wired Apple TV." to a farther distance. 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

Is Daisy Chain enabled or disabled for your configuration?

@DEJW wrote:
Modem is Netgear CM500V (16x4) DOCSIS 3.0
ISP is Comcast
I switched to the Netgear modem without WiFi to try and avoid that problem.
It was all working fine with v.44 for a couple of months and I called Comcast at that time to set it correctly so I believe the Modem is set up correctly and I haven't changed anything.
The other thing I have read is to turn of all appliances of the network and then bring it up fresh and add them all again one by one. I am wondering if there are some appliances that haven't been off in a long while and still have old IPs (and maybe have never worked). Would an old IP from a long while ago cause confusion to the orbi?
Home is about 6,000 sq ft on 3 levels and I have the orbi in router mode on the 1st floor in the center of the house and a satellite on the 2nd floor and one in the basement. I run a single wired PC off the router. Basement satellite is probably 15 ft away with a wired Apple TV. 2nd floor one is probably 40ft away with no wired connections

I'll try the "clean" restart and reset this afternoon

DEJW · ‎2019-05-30

I'll move it further.

Daisy chain is enabled

trying me clean restart now

FURRYe38 · ‎2019-05-30

Try Daisy chain disabled as well...

@DEJW wrote:
I'll move it further.
Daisy chain is enabled
trying me clean restart now

DEJW · ‎2019-05-30

Looks like it is coming up fine
Have not disabled Daisy Chain yet.
One more question. For fixed location devices like desktops, the satellites themselves, cameras and garage openers should I reserve the initial IP address they get?

FURRYe38 · ‎2019-05-30

Yes you can.

DEJW · ‎2019-06-01

It’s been a couple of days now and everything seems to be operating well with no noticeable drops. Bringing up from scratch got rid of all my old IP addresses and all now have an address in the 10.0.0.x range. I have not reserved any of them and will probably leave for now to see if I need to. I would prefer to keep as vanilla as possible. I kept daisy chain enabled and did enable uPnP. The only thing not checked it the 20/40 coexistence.
Thanks for the advice guys

FURRYe38 · ‎2019-06-01

Interesting that it configured a 10. LAN address. Possible it dectected the modem using same 192.168.1.1 string maybe.

At any rate, let it run and see how it goes.

You can setup IP reservations if needed.

I would make a backup configuration to file so you have this for any future needs. Helps save time if a reset is needed.

Enjoy now.

@DEJW wrote:
It’s been a couple of days now and everything seems to be operating well with no noticeable drops. Bringing up from scratch got rid of all my old IP addresses and all now have an address in the 10.0.0.x range. I have not reserved any of them and will probably leave for now to see if I need to. I would prefer to keep as vanilla as possible. I kept daisy chain enabled and did enable uPnP. The only thing not checked it the 20/40 coexistence.
Thanks for the advice guys

gr8sho · ‎2019-06-01

That’s the way it works for me. The routine that automatically changes the subnet range is awesome. The only thing that could be better is if happened without needing to login to the management console to activate.

Kammen77 · ‎2019-06-02

I also have the surfboard SB6141 AND AN COMCAST I have the some of the same things happening, I have unplugged the way cable and the icon on the modem stays flashing as connected. I am starting to wonder if the modem has something to do with it.

FURRYe38 · ‎2019-06-03

What is happening? A more detailed description would be needed to describe your problem.

Try a different modem?

Contact your ISP and have them check signal and services up to the modem.

@Kammen77 wrote:
I also have the surfboard SB6141 AND AN COMCAST I have the some of the same things happening, I have unplugged the way cable and the icon on the modem stays flashing as connected. I am starting to wonder if the modem has something to do with it.

Jomby · ‎2019-06-12

So after reading through the bulk of the posts in this thread, I am thinking best to stay with 44 since it has been quite solid and it is doing all that I need. I don't want to hear the family screams like I did when I tried those baby orbi's . I think an early post of just waiting it out until an eero set show up at Costco is the way to go.

FURRYe38 · ‎2019-06-14

V60 is working well for me. There are some that have issues however this is mostly either a configuration issue or after doing a FW update a factory reset and setup from scratch IS needed. This has helped many with getting systems back online after doing a FW update. There are other factors that can cause problems as well.

@Jomby wrote:
So after reading through the bulk of the posts in this thread, I am thinking best to stay with 44 since it has been quite solid and it is doing all that I need. I don't want to hear the family screams like I did when I tried those baby orbi's . I think an early post of just waiting it out until an eero set show up at Costco is the way to go.

skennedy789 · ‎2019-06-17

Just updated to this firmware and all Mac, iOS, PC, and smart devices in the household are occasionally dropping the WiFi signal since then. 😞

FURRYe38 · ‎2019-06-18

Try a factory reset on the entire system and setup from scratch.

What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

@skennedy789 wrote:
Just updated to this firmware and all Mac, iOS, PC, and smart devices in the household are occasionally dropping the WiFi signal since then. 😞

skennedy789 · ‎2019-06-18

Thanks, I’ll try out the suggestions. The system had perfect, stable, and fast coverage for months before the firmware update, so I don’t think it’s an issue with the spatial setup.

FURRYe38 · ‎2019-06-18

Just checking as we don't know what configuration you have had running. Reason for the questions. Let us know how it turns out after the reset.

@skennedy789 wrote:
Thanks, I’ll try out the suggestions. The system had perfect, stable, and fast coverage for months before the firmware update, so I don’t think it’s an issue with the spatial setup.

petesaunders · ‎2019-06-26

Just chiming in, this FW has borked my setup.

I was rock solid on the previous version for a very long time.

Now my symptoms are WiFi dropout for all devices after 24-48 hours of use.

I really don't want to reset everything and troubleshoot. Not again....

This just sucks Netgear. I hope you are reading this. Awful history of junk code released to the wild.

Rant over!

FURRYe38 · ‎2019-06-27

Was the FW loaded via auto update or manually? If auto update, try a manual re-load with downloaded FW files. Factory reset and setup from scratch.

I've had zero issues with v60. So have others after doing a factory reset.

@petesaunders wrote:
Just chiming in, this FW has borked my setup.
I was rock solid on the previous version for a very long time.
Now my symptoms are WiFi dropout for all devices after 24-48 hours of use.

I really don't want to reset everything and troubleshoot. Not again....

This just sucks Netgear. I hope you are reading this. Awful history of junk code released to the wild.

Rant over!

RebelDad · ‎2019-06-27

Yep. I'm now having the same issues with various devices losing connectivity and having to reboot them. Going to downgrade until I see an update that seems to be smooth.

petesaunders · ‎2019-06-27

Auto update. I simply don't have the time to continually be Netgears beta tester nand troubleshoot. This is complete bullcrap.

Back to last revision I go, then I will try and lock it in (until reboot).

What a POS this gear is turning out to be.

petesaunders · ‎2019-06-27

In my case the orbis go purple and drop everything. No access through orbi admin or telnet. I have to power cycle the rbr. It will stay up for 24-48 hours then boom, same crap.

Just ugh....