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RonRolfsen's avatar
RonRolfsen
Guide
Oct 24, 2019
Solved

Orbi Firmware update 2.5.0.38 problems

Have a 2 year old RBR50 with 2 satellites - have had no problems until recent update to 2.5.0.38.  Everything is working howerever the GUI now has issues when attempting to display devices.  The web ...
  • FURRYe38's avatar
    FURRYe38
    Nov 02, 2019

    The reset and setup from scratch on the RBR will probably fix the issues your seeing. Try then when your ready. 

    RonRolfsen wrote:

    After several reboots still have the problems (no Main page, no devices attached).  I wanted to downgrade to 2.5.0.30 but now when I go to the Advanced-Administration-Firmware Update in the web gui get the:

    400 Bad Request

    This server does not support the operation requested by your client.

     

    Mobile app does not allow a firmware downgrade as far as I can tell.

    Is there a way to telnet into the router and downgrade the firmware?

    (have not yet tried reset - saving as last resort since things are 'working')

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 11, 2019

Ya, seen this before myself. So 15 seconds is the key for a full complete reset. 


Thanks for letting us know what you saw. 

 

Glad it's up and running. On v38. :smileywink:

wchp wrote:
FURRYe38 wrote:

Please mark your thread and solved so others will know.

If he didnt get the setup screen and his settings were intact it sounds like he did not actually do a full factory reset. Just not sure this is actually the solution of just coincidence. For me, factory reset is a paperclip to the back for 15s+ till reset light starts blinking (And I get the factory setup GUI).

 

Retired_Member's avatar
Retired_Member
Nov 11, 2019
FURRYe38 wrote:

Ya, seen this before myself. So 15 seconds is the key for a full complete reset. 


Thanks for letting us know what you saw. 

 

Glad it's up and running. On v38. :smileywink:

wchp wrote:
FURRYe38 wrote:

Please mark your thread and solved so others will know.

If he didnt get the setup screen and his settings were intact it sounds like he did not actually do a full factory reset. Just not sure this is actually the solution of just coincidence. For me, factory reset is a paperclip to the back for 15s+ till reset light starts blinking (And I get the factory setup GUI).

What’s key is there no factory reset.   Nice 

 

  • wchp's avatar
    wchp
    Luminary
    Nov 13, 2019
    @wchp wrote:

    On a 2018 Macbook Pro on Firmware V 2.5.0.38 I am experiencing ½ to ¼(or less) the 802.11AC throughput vs. the previous version of firmware.

    460-585 mps on 2.3.5.30 from Mac OS wifi details and 520/41.2 from Speedtest app

    40-180 mbps on 2.5.0.38from Mac OS wifi details and 86/23.9 from Speedtest app

    Observed using WiFi details AND WiFi explorer.

    Both observations on WiFi Explorer show Chan 48, 90% signal strength, SNR 54dB readings with both versions of firmware.

    Laptop and Router locations unchanged.

    Tried everything except factory reset/paper clip simply because I dont want to and dont feel I should need to with a public firmware release (with beta firmware versions this is a given that a factory reset is done)

    Of note (if it makes any difference) I am running the Armor protection on the RBR (for both tests).

    Have reverted back to 2.3.5.30 and will wait for next rev of FW.

     

     

    OK... finally decided to give a hard reset a try.

    1) Upgraded from 2.3.5.30 to 2.5.0.38 (Tested and till same speed issue)

    2) Applied Hotfix 2.5.0.40 (tested and still same speed issue)

    AND STILL exactly the same problem.

    3) Paperclip reset the router and both Satallites from scratch

    Exact same problem still as listed above making NO changes to the factory config other than the firmware rev.

    4) Manually entered my standard config.

    Still:

    "460-585 mps on 2.3.5.30 from Mac OS wifi details and 520/41.2 from Speedtest app

    40-180 mbps on 2.5.0.38from Mac OS wifi details and 86/23.9 from Speedtest app"

     

    SO... went to Costco and purchased a brand new RBK53S system

    1) Upgraded from 2.3.5.xx (firmware it shipped with) to 2.5.0.38

    2) Applied Hotfix 2.5.0.40

    3) Tested WiFi speed and same poor performance on new system as my old one.

    3) Downgraded the NEW RBK53S system to 2.3.5.30 AND... silly thing, WiFi speeds and connectivity back to normal.

     

    I dont see a hard reset resolving the performance issues that are presenting themselves in my environment (CM-1100 --> RBK53)

    with either my 1 year old RBK53 or a brand new RBK53S

    I dont have PC or Android devices to test with but the WiFi slowdown is significant on my 2018 Mackbook Pro and iPhone Xs.

     
    Model: RBK53|Orbi AC3000 Tri-band WiFi System
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 13, 2019

    Thanks for trying the reset and letting us know. 

     

    Keep what works for you loaded.