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Forum Discussion
Solved
Orbi LBR20 cannot connect to the Internet
I have a new AT&T LTE account to use with my Orbi LBR20 router. The SIM card is new and correct according to AT&T. I can connect to the router via WiFi and the Orbi app on my iPhone SE and iPad 6. Al...
Solved the problem. A friend suggested the Orbi had been 'contaminated' by the previous SIM card. Accordingly, I powered off Orbi and removed the SIM card, then powered up Orbi and did both a software reset (using the Orbi app) and a hardware reset (push the little switch with a paperclip). Then I powered off Orbi, inserted the new SIM card, powered up and did a complete restart of Orbi. After I reset the APN to "Broadband," Orbi connected to AT&T's LTE signal and all is well.
Solved the problem. A friend suggested the Orbi had been 'contaminated' by the previous SIM card. Accordingly, I powered off Orbi and removed the SIM card, then powered up Orbi and did both a software reset (using the Orbi app) and a hardware reset (push the little switch with a paperclip). Then I powered off Orbi, inserted the new SIM card, powered up and did a complete restart of Orbi. After I reset the APN to "Broadband," Orbi connected to AT&T's LTE signal and all is well.