Re: Orbi Losing wifi connection

FURRYe38 · ‎2018-06-08

Keep us posted.

@kavpaul wrote:

The Linksys Swiitch is NOT managed but I can't be sure about the D Link so I will swap that out for another Linksys unmnagaed switch

Leave it with me and I can update again

kavpaul · ‎2018-06-10

Finally got it sorted

I think the Ethernet backhaul over powerline was the issue

kavpaul · ‎2018-06-11

Hi there

Update below.

Since I took the Orbi's out of ethernet backhaul my problem has been resolved. My conclusion is that the powerline adapter that I was using for one of the Orbi's ethernet backhaul was the problem. I have these in wifi backhaul mode now and no issues showing.

Thank you for the help on this.

FURRYe38 · ‎2018-06-11

Probably not compatible with PLs. Glad you got it figured out.

Enjoy.

@kavpaul wrote:

Hi there

Update below.

Since I took the Orbi's out of ethernet backhaul my problem has been resolved. My conclusion is that the powerline adapter that I was using for one of the Orbi's ethernet backhaul was the problem. I have these in wifi backhaul mode now and no issues showing.

Thank you for the help on this.

ovq · ‎2018-06-11

Can you share which PL model you were using?
I have one PL in my setup as well, but so far it seems to work.

kavpaul · ‎2018-06-11

Hi

The model I was using was the TP Link AC 1200.

Is there much of an advantage using Ethernet backhaul as opposed to WiFi backhaul. My system appears to be running smoothly now over WiFi backhaul

kavpaul · ‎2018-06-11

Sorry correction it is the TP Link AC 1750 model

ovq · ‎2018-06-11

Interesting. I have the AC 2200, seems to work.

There’s nothing wrong with wireless backhaul, unless your infrastructure allows for having good connections between the Orbi devices. In my setup, there’s no way to do wireless, I am pretty much depending on wired.

kavpaul · ‎2018-06-11

Thank you.

I have a strong connection on the wireless backhaul from what I see on the web app.

I have a 380 meg connection from Virgin so no issues there either.

I’m happy now so I’ll leave well enough alone

nvt · ‎2018-07-22

This is a persistent and extremely frustrating problem that is not fixed, has nothing to do with android devices or google wifi devices (I have neither)

I have the latest firmware which is set to autoupdate V2.1.4.16

It occurs with random frequency and in some cases lasts for hours

It is not a failure of the actual hard-wired connection as I can see this is still up and working perfectly (Verizon FiOS)

The connection problem is not just limited to the WiFi as the hard wired internet fails as well

The Wifi will connect devices but offers no internet. The satellite systems

When it occurs the main router reboots on a recurring basis allowing you in for some seconds/few minutes but fails quickly and locks up

The quickest way to reset is to reboot (turn off and on) to bring back access but this does not solve the problem as the lockup still occurs

I have found no solution to this

Support has been unhelpful - in one case I spent 90 minutes on hold waiting for Second Tier professional support never to be connected and follow up promised that day that never took place until I received a call 2 days later and an email after that

This device is NOT stable and there is no recognition or acceptance by Netgear that there is a problem. Their continued blasting of social media advocating the new age of internet connectivity with Orbi as the solution is going to drag in a whole new set of people to be disappointed - I am now seeking out these posts and responding to warn others off

I am past the 30-day return which leaves me with a dead weight extremely expensive and non-functioning router and wifi system

luisalvaradox · ‎2018-07-22

Also happening to me. It's random but with the latest version every other day half of the devices can't connect to the network. They can see it but nothing happens and nothing shows in the logs either.

Fel1963 · ‎2018-09-02

Same here. I got totally mad. Spend a lot of money for a lousy product

FURRYe38 · ‎2018-09-02

What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the Mfr and model# of the ethernet switch if one is in the configuration.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

@Fel1963 wrote:
Same here. I got totally mad. Spend a lot of money for a lousy product

Fel1963 · ‎2018-09-05

Dear Furry,

thank you for your reply. sorry for my late response. i have some questions:

What FW is currently loaded? = what do you mean with FW; firmware?
What is the Mfr and model# of the IP modem the Orbi is connected too? = What do you mean with MFR and mode #
What is the Mfr and model# of the ethernet switch if one is in the configuration = Mine modem is also a internet switch
What is the size of your home? Sq Ft? = 350 m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. less then 30 feet. = The satelites are not the problem

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. = I do not know were i can manage that
Any Wifi Neighbors near by? If so, how many? = many!!
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). = i do not know were you can do this? I use the orbi app.

FURRYe38 · ‎2018-09-05

@Fel1963

What FW is currently loaded? = what do you mean with FW; firmware? YES, Firmware, whats the version currently loaded on your system?

What is the Mfr and model# of the IP modem the Orbi is connected too? = What do you mean with MFR and mode #

Who maded your modem and what is the model# of it...

What is the Mfr and model# of the ethernet switch if one is in the configuration = Mine modem is also a internet switch
What is the size of your home? Sq Ft? = 350 m2
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials. less then 30 feet. = The satelites are not the problem

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. = I do not know were i can manage that

Need to log in with a PC and web browser and connect to the Orbi web page at orbilogin.com and look under Basic Tab/Wireless.
Any Wifi Neighbors near by? If so, how many? = many!!

If you have many wifi neighbors near by, this maybe your problem in that the Orbi is encontering interferences. You may need to slower the power setting of the radios from 100% to 75% or 50%. Find this under Advanced tab\Advanced Settings/Wireless

Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s). = i do not know were you can do this? I use the orbi app.

Need to log in with a PC and web browser and connect to the Orbi web page at orbilogin.com and look under Basic Tab/Wireless. And also look under Advanced tab\Advanced Settings/Wireless.

Fel1963 · ‎2018-09-06

Thanks. i will folow your tips this weekend!

FURRYe38 · ‎2018-09-06

What FW is currently loaded? = what do you mean with FW; firmware? YES, Firmware, whats the version currently loaded on your system?

What is the Mfr and model# of the IP modem the Orbi is connected too? = What do you mean with MFR and mode #

Who maded your modem and what is the model# of it...

Keep us posted...

@Fel1963 wrote:

Thanks. i will folow your tips this weekend!