NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
thor17usa
Feb 14, 2018Guide
Orbi RBK50 Ethernet Backhaul is unstable
I purchase the Orbi RBK50 kit in hopes or solving the major wifi issues I'd had for a few years which was coverage and stability. I'd gone through multiple wifi routers from vairous other competitors...
t_k
Feb 14, 2018Luminary
thor17usa Literally in your same boat and I'm sorry to hear it. I puchased one for my home and recommended it to family too. Huge mistakes.
While the hard-core netgear fans will advise you to just stick it out and hope that the next firmware is better or to spend time talking to support, I'd like to offer a different suggestion. Cut your losses and walk. I've had my system for over a year and it was only stable for a few month period. The overwhelming majority of the time I owned the Orbi's some bug with the firmware was breaking something major. The most recent problem over the past 6+ months has been ebbing and flowing layer 2 backhaul issues that are terrible to track down.
The Unifi's are only a little more expensive and they just work. All the time. They are professional wifi. And the support is professional support, and the user base is well versed in specific issues. It's just a better scene - far less stressful.
If you have a wired option, I'd love to convince you to stop donating your time and effort to Netgear.
- thor17usaFeb 15, 2018Guide
Thanks for the suggestion. It is good to know that Netgear is working to resolve the issues, but I feel like certain test scenarios are not being accounted for before releasing these updates. The community has asked Netgear to had a feature to block auto updates since shortly after lunch and for good reason I believe. In either case, I would be fine with installing the beta software, but not sure how to get on that list since you only get 90 days of e-mail support and that has expired already.
For as much as this product costs, I would just expect things to be more stable.
Has anyone had success in downgrading to any of the previous version and restoring the stability of the router and satellite?