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Orbi WiFi 7 RBE973
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Orbi RBK50 dropping internet connection after firmware upgrade

asepopo
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Orbi RBK50 dropping internet connection after firmware upgrade

My Orbi RBK50 has been dropping internet connection constantly even after upgrading to the latest firmware version 2.1.4.10. I've had to reset it by unplugging my modem (Surfboard SB6191) and the RBK50 router, almost every 15-30 minutes. My ISP is Cox Communications. Any help to resolve this very frustrating issue will be very much appreciated.

Model: RBK50| Orbi AC3000 High-Performance Tri-Band WiFi System
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FURRYe38
Guru

Re: Orbi RBK50 dropping internet connection after firmware upgrade

Try the following. Power OFF the modem and Orbi system for 1 minute. Power ON the ISP modem and let it sync, usually 1 minute it should be ready. Power ON the Orbi router. Should see BLUE LED on top after it's connected. Connect up a wired PC and check for internet access.

 

Any other wifi neighbors near by? If so, how many?

Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused on channels on 5Ghz.

 

How big is your home SqFt?

Distance between the Orbi router and Satellite? Feet?

 

FYI about your modem model:

http://www.badmodems.com/

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