Orbi RBK50 ethernet cable issues

[Crossofiron]

I cannot get the satellite to connect to any device using a ethernet cable. 

[CrimpOn]

It would help to have more information.

• What sort of devices?  (laptop? desktop? television?)
• Have you tried more than one ethernet cable? 
• Do devices connect to the satellite over WiFi?

[Crossofiron]

• What sort of devices?  (laptop? desktop? television?)  All. Sony TV, PS4, and Sony Audio
• Have you tried more than one ethernet cable?  3 diiferent cables
• Do devices connect to the satellite over WiFi? Yes

[CrimpOn]

So, nothing will connect to the satellite using a cable?

Will devices connect to the router with a cable?  (the PS/4 might be portable?)

Are you able to bring up the Orbi "Attached Devices" web page and see if these devices appear?

Do the devices say whether they receive an IP address, or does an error message appear?

[FURRYe38]

What is the Fw version on the RBR and RBS? 

[Crossofiron]

Are you speaking Greek for God's sake?

[Crossofiron]

Firmware is current.

[CrimpOn]

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@Crossofiron wrote:

Firmware is current.

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The reason people ask the specific firmware number is there are differences in the way Orbi functions depending on the firmware release.  For example, 2.3.5.30 was released last May, and 2.5.0.38 was released about a week ago.  Some people who updated firmware have reported that some issues have been improved, and (alas) in some areas the new firmware is "broken."

So, "current" might be 2.3.5.30 or 2.5.0.38.

[FURRYe38]

FW = Firmware. Sorry, its not greek. 

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@Crossofiron wrote:

Are you speaking Greek for God's sake?

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[Retired_Member]

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@FURRYe38 wrote:

FW = Firmware. Sorry, its not greek. 

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@Crossofiron wrote:

Are you speaking Greek for God's sake?

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No....it could be GEEK