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Orbi RBK50 shows 404 and 401 error codes but other routers don't - bad experience
Mobile phone, Smart TV, Andriod TV Box and laptop browsers showing 404 and 401 error codes or not loading up while using Orbi router - bad experience. Most websites are not loading after install...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-routerWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
So what resolved this for you?
rkarthik_75 wrote:Thanks FURRYe38 --> GURU and LeBob for your assistance and your inputs regarding my issue. The 404 and 401 error codes don't appear anymore and I can even connect to work VPN site and not just browsing websites!
So, I called the tech phone support yesterday (based in Ireland, as India team is not working) and big high five to Alexandro who did a terrific job of troubleshooting with me step by step on the other side.
Just FYI, to all your customers trying to get a tech phone support, to call during Ireland working hours/timezone. I'm based out of Sydney, Australia and the call was not assigned to any tech support staff for 1 hour 10 minutes. Yes! That's my waiting time on the phone.
Below settings were applied all at once and not separately. either one or a combination of these could've resolved it.
wireless set up - 2.4 ghz was set to channel 6. 5 Ghz was set to channel 36
parental control - smart and standard parental controls were disabled
advanced setup - enabled 20/40 MHz coexistence, enabled daisy-chain topology, enabled implicit BEAMFORMING, enabled MU-MIMO, enabled fast roaming
- kept router mode unchanged
- IPv6 was always disabled
rebooted orbi multiple times after above settings were applied
Ok. Thanks for letting us know. Be sure to make a backup configuration to file for safe keeping. Saves time if a factory reset is needed.
Enjoy. :smileywink: