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Sleepdoc502's avatar
Sleepdoc502
Aspirant
Jan 19, 2020

Orbi RBR 50v2 wont connect to new CM1200 modem

I upgraded my cable modem from CM600 to CM1200, registered it with the cable company and it is connected to the internet and works fine. I connected the ORBI router to the modem but it cannot connect ...
Sleepdoc502's avatar
Sleepdoc502
Aspirant
Jan 25, 2020

 

Thanks for your help.  I unplugged the other devices from the CM1200 and reset the ORBI.  It was able to connect to the internet, however i am still working ot connect the sattelites.

plemans's avatar
plemans
Guru - Experienced User
Jan 25, 2020
Sleepdoc502 wrote:

 

Thanks for your help.  I unplugged the other devices from the CM1200 and reset the ORBI.  It was able to connect to the internet, however i am still working ot connect the sattelites.

sorry didn't know you were having issues connecting the satellites. I'm glad to hear you resolved your issues with getting the orbi online though.

1. What firmware is on the router? And on the satellites?

2. Here's the install article for satellites with description of problems based off the led's. 

https://kb.netgear.com/31018/How-do-I-sync-my-Orbi-router-and-satellite

Tell me exactly where its failing, what the leds are doing, and what you've tried. this helps with troubleshooting.