I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 meters). That’s not the most annoying problem though. The biggest problem is that the main router keeps switching itself offline around 2-3 times a day. The problem is usually solved by disconnecting the router’s ethernet cable and then immediately connecting it again. This is rather annoying though if you have to get out of bed to do this. Sometimes the router have to be rebooted. This kind of faulty operation could be tolerated in cheap equipment but not in quality products. What’s to do next? Could the router be broken?

Hi again! Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?

AndyJapp wrote: Hi again! Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem? As I mentiioned earlier, if disconnecting/connecting the WAN cable resolves the issue then this is very likely a DHCP request issue. I asked you to provide the ISP lease time. I think that we can solve this issue by asking Orbi to send lease renewal more frequently. You don't think that this is relevant as I can understand from your comments above! :)

Hi, ekhalil. I seem to have a similar issue on my RBK50. How could I “solve this issue by asking Orbi to send lease renewal more frequently”? Thanks.

Hi P95357 , Please follow the following steps: From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm Enter admin as user name and your router’s management password Tick "Enable Telnet" option Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above Enter the following commands: root@RBR50:/# config get wan_lease —> Should give you 86400 which means 24 hours root@RBR50:/# config set wan_lease=3600 —> 3600 means 1 hour root@RBR50:/# config commit

In the web GUI (orbilogin.com) please go to >> ADVANCED >> ADVANCED Home >> INTERNET PORT >> Connect Status >> What is the time you see under Obtained Lease? If it's long time then it's probably the cause of your issue. In the DNS settings under >> ADVANCED >> Setup >> Internet What DNS settings do you have? If you use ISP's DNS then try changing to Google's DNS 8.8.8.8

Orbi RBR20 constantly offline | NETGEAR Communities

18 Replies

ekhalil
Master
Feb 20, 2019

In the web GUI (orbilogin.com) please go to >> ADVANCED >> ADVANCED Home >> INTERNET PORT >> Connect Status >> What is the time you see under Obtained Lease? If it's long time then it's probably the cause of your issue.

In the DNS settings under >> ADVANCED >> Setup >> Internet What DNS settings do you have? If you use ISP's DNS then try changing to Google's DNS 8.8.8.8
- AndyJapp
  Guide
  Feb 21, 2019
  Hi!
  
  Obtained lease: less than 30 minutes ago.
  
  I don’t think this has got anything to do with DNS settings. Tried 8.8.8.8. If anything, it made things slower.
  - Chuck_M
    Mentor
    Feb 21, 2019
    What kind of modem (make model) is Orbi connected to?
    
    I wonder if there is something going on with the cable modem side of all of this since the ethernet connection appears to solve it each time.
    
    Is Orbi in AP or router mode?
FURRYe38
Guru - Experienced User
Feb 20, 2019
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

AndyJapp wrote:

I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 meters). That’s not the most annoying problem though. The biggest problem is that the main router keeps switching itself offline around 2-3 times a day. The problem is usually solved by disconnecting the router’s ethernet cable and then immediately connecting it again. This is rather annoying though if you have to get out of bed to do this. Sometimes the router have to be rebooted. This kind of faulty operation could be tolerated in cheap equipment but not in quality products. What’s to do next? Could the router be broken?
- AndyJapp
  Guide
  Feb 21, 2019
  Hi!
  
  Current firmware is 2.2.1.210. Problems have started since updating it.
  
  Orbi is connected to Inteno XG6846 Broadband Switch. My old WiFi router works fine with it, tried the same ports as well.
  
  Orbi system is in router mode.
  
  Distance between satellites is (as I mentioned before) less than 10 meters (less than 30 feet). There are practically nothing solid on the way either. The main problem is not the connection between the router and the satellites but the fact that the router keeps dropping offline.
  
  2,4 GHz channels are on Auto, but I don’t think that’s the problem either, since there aren’t many networks in the neighbourhood.
  
  Is there any way of making the router test it’s online/offline status for example once a minute and then making it fix it, if status would drop to offline? I mean, like disconnecting the ethernet cable and connecting it back on without actually physically doing so.

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Orbi RBR20 constantly offline