NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR20 constantly offline
I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 m...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
AndyJapp wrote:
I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 meters). That’s not the most annoying problem though. The biggest problem is that the main router keeps switching itself offline around 2-3 times a day. The problem is usually solved by disconnecting the router’s ethernet cable and then immediately connecting it again. This is rather annoying though if you have to get out of bed to do this. Sometimes the router have to be rebooted. This kind of faulty operation could be tolerated in cheap equipment but not in quality products. What’s to do next? Could the router be broken?
Hi!
Current firmware is 2.2.1.210. Problems have started since updating it.
Orbi is connected to Inteno XG6846 Broadband Switch. My old WiFi router works fine with it, tried the same ports as well.
Orbi system is in router mode.
Distance between satellites is (as I mentioned before) less than 10 meters (less than 30 feet). There are practically nothing solid on the way either. The main problem is not the connection between the router and the satellites but the fact that the router keeps dropping offline.
2,4 GHz channels are on Auto, but I don’t think that’s the problem either, since there aren’t many networks in the neighbourhood.
Is there any way of making the router test it’s online/offline status for example once a minute and then making it fix it, if status would drop to offline? I mean, like disconnecting the ethernet cable and connecting it back on without actually physically doing so.