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Forum Discussion
Orbi RBR20 constantly offline
I bought an Orbi RBR20 system a couple of weeks ago. First it worked well but then I updated the firmware. Since then the satellites have disconnected around 2-3 times a week (distance less than 10 m...
Yes try AP mode on the Orbi.
Also be sure to set the distance between the Orbi base and satellites farther out. Close than 30 feet between them is too close.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
I would also do this, turn OFF the satellite(s). Just test with the Orbi base and this Internet switch. Does the base keep disconnecting?
Possible there maybe a problem between the Orbi router and this switch.
What Mfr and model# is the prior router?
Tried AP mode. Messed up everything. Switched back to router mode.
Somebody says that more than 30 feet is too far but according to you less than 30 feet is too close. Can’t be that the only possible distance is 30 feet... I can’t move satellites further away, because 1) my devices (printer, server) are where they are and 2) moving the other satellite would mean placing it outside. I guess it doesn’t like rain or snow too much... :-) I don’t think that the channels are not congested, there aren’t many networks in the neighbourhood.
You can have more that 30 feet in between the base and satellite. Mines at 40 feet. Also kind of depends on building materials. Others have reported 60 feet in between.
AndyJapp wrote:
Tried AP mode. Messed up everything. Switched back to router mode.
Somebody says that more than 30 feet is too far but according to you less than 30 feet is too close. Can’t be that the only possible distance is 30 feet... I can’t move satellites further away, because 1) my devices (printer, server) are where they are and 2) moving the other satellite would mean placing it outside. I guess it doesn’t like rain or snow too much... :-) I don’t think that the channels are not congested, there aren’t many networks in the neighbourhood.
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
AndyJapp wrote:
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
As I mentiioned earlier, if disconnecting/connecting the WAN cable resolves the issue then this is very likely a DHCP request issue. I asked you to provide the ISP lease time. I think that we can solve this issue by asking Orbi to send lease renewal more frequently. You don't think that this is relevant as I can understand from your comments above! :)
- Hi, ekhalil. I seem to have a similar issue on my RBK50. How could I “solve this issue by asking Orbi to send lease renewal more frequently”? Thanks.
If nothing seems to work, I would make contact with NG support and ask about an RMA.
AndyJapp wrote:
Hi again!
Does anybody have any other ideas? Nothing works. I’ve tried everything and yet the same problem remains: Orbi keeps dropping offline often, even 5 times a day. Every time either unplugging the network cable or rebooting Orbi solves the problem, but it’s VERY annoying to have to do this many times a day. The connections is always available but how could I stop Orbi from dropping it so often. Has anyone heard of a similar problem?
