Orbi RBR40 Lost Power & Will Not Reconnect to Modem

[FURRYe38]

Corrupted? 

What browser did you use to download the FW file? 

You did unpack the .zip file after you downloaded the RBR file correct? 

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@Ben8 wrote:

No luck.  I downloaded the firmware from the Netgear website for the RBR40 model i have, but it says the files are corrupted.  Guess Netgear will get their way, and extort me out of $90.  I'm off to pay for a support package now.

Thanks to all for the suggestions!

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[Ben8 · Accepted solution]

I used Google Chrome. I’ve been on the phone and in a remote session with Netgear support for an hour and a half and they could not get it to work either. They had the same issue with the firmware files not downloading properly, so they’re sending me a new router and refunding me the support package expense.

Who knows how long it will take, so thank god for the phone hot spot.

Thanks again for the help!

[plemans]

Glad your getting it replaced!

[FURRYe38]

I recommend NOT using Chrome for doing any FW updates. Use Edge, Firefox if you do any FW updates for FW file downloads. 

Glad that it's getting replaced. 

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@Ben8 wrote:
I used Google Chrome. I’ve been on the phone and in a remote session with Netgear support for an hour and a half and they could not get it to work either. They had the same issue with the firmware files not downloading properly, so they’re sending me a new router and refunding me the support package expense.

Who knows how long it will take, so thank god for the phone hot spot.

Thanks again for the help!

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[vajim]

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@FURRYe38 wrote:

I recommend NOT using Chrome for doing any FW updates.

thanks for your recommendation 

however when I did  update chrome worked just fine. 

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[BoilerPlate]

vajim< User Beware. 

[vajim]

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@BoilerPlate wrote:

vajim< User Beware. 

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Hey it's my friend again who insists on personal attacks.  Hold on and we'll get the moderators over here