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Orbi RBR40 integration with Google Assistant

orbeefan66
Tutor

Orbi RBR40 integration with Google Assistant

Hi, I have an Orbi RBR40 with 2 satellites Firmware shows as 2.0.0.56 with no update available.  I have just set up my Netgear account to work with Google assistant and whilst I can "talk to netgear" and get responses, all the responses are "Your netgear router is offline, make sure your netgear router is connected...."  As i'm accessing this page through the router it clearly is online, can any one offer any thoughts?

Model: RBK43| Orbi AC2200 WiFi System
Message 1 of 14

Accepted Solutions
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Managed to sort this out, slightly embarrassing really,  there is remote management which I had enabled but there is also remote access which appears to be on the Genie app only.  Once that was turned on Google and Netgear play nicely together!  Thanks for all help and advice.

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Message 11 of 14

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FURRYe38
Guru

Re: Orbi RBR40 integration with Google Assistant

I'd contact NG support about this. Maybe a Google issue as well. 

Message 2 of 14
Steven_Belfast
Apprentice

Re: Orbi RBR40 integration with Google Assistant

Are you able to remote manage the Orbi using Orbi app on 3/4G ?
I assume you have enabled remote management.
Message 3 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Hi, thanks for the response, remote management is enabled and I can connect and login via my phone on 3/4G, 

Message 4 of 14
Steven_Belfast
Apprentice

Re: Orbi RBR40 integration with Google Assistant

Hi , is your Netgear account the same email address as google ?
Message 5 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Hi, yes, both the same email address, thanks

Message 6 of 14
Steven_Belfast
Apprentice

Re: Orbi RBR40 integration with Google Assistant

How is Orbi connected to the internet ?
And I assume you have linked the Netgear and Google accounts via assistant ?
Message 7 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Hi Orbi is connected to a VM (UK) router in modem mode.  I linked the accounts from the Google Home app, explore, search for Netgear and add the account details.  Seems to work ok connecting from Google to the Netgear account as I hear the Netgear "this is what you can do .." speech when I ask Google to talk to Netgear.

Message 8 of 14
Steven_Belfast
Apprentice

Re: Orbi RBR40 integration with Google Assistant

Hummm

I know I had issues first setting mine up at start and it drove me up the wall.

I have mine in AP mode linked to Sky Hub 2

Try this firmware

http://www.downloads.netgear.com/files/GDC/RBK40/RBR40-V2.1.2.18.zip

Or

http://www.downloads.netgear.com/files/GDC/RBK40/RBR40-V2.1.1.16.zip

I know others have issues with the 18 firmware but I have not had any.

Message 9 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Thanks,I 'll give that a try, probably be next weekend now before I get time.  Really appreciate the advice. 

Message 10 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Managed to sort this out, slightly embarrassing really,  there is remote management which I had enabled but there is also remote access which appears to be on the Genie app only.  Once that was turned on Google and Netgear play nicely together!  Thanks for all help and advice.

Message 11 of 14
FURRYe38
Guru

Re: Orbi RBR40 integration with Google Assistant

Message 12 of 14
orbeefan66
Tutor

Re: Orbi RBR40 integration with Google Assistant

Thanks for the heads , have you tried it?
Message 13 of 14
FURRYe38
Guru

Re: Orbi RBR40 integration with Google Assistant

Working well for me on my 40 series model.

 

Factory reset and set up from scratch is needed.


@orbeefan66wrote:
Thanks for the heads , have you tried it?

 

Message 14 of 14
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