NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
30 feet is recommended in between the base router and satellite
DomerIN wrote:
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, showing up as having no IP address.
Both Orbis have the 2.1.4.16 firmware. I suspect that this firmware caused the problem. I don't know when it downloaded and installed automatically, but this problem came out of the blue after a year of operation.
Support had me do a factory reset of the satellite and router and the connection worked for a few days, but now it is back to dropping every hour or so.
The cable modem is functioning fine. When I connect a laptop directly to the cable modem, it picks up and IP address and is on the Internet fine.
I tried downgrading to an older firmware version but get an error that the firmware file is not valid. I've tried downgrading both the satellite and the router.
Any advice?
to begin with depending upon building materials.
I've posted something similar here before but here goes nothing:
there's an issue documented in this post: https://community.netgear.com/t5/Orbi/What-you-can-expect-with-your-Orbi-system/m-p/1503034#M23257 that many people have experienced with no concrete solution.
good luck - so far the only solution seems to be putting a smart outlet / timer on your satellite(s) to reboot them once every 24 hours (I'm not joking) or rolling back the firmware (but I still see people saying they experience the same issues on the older firmware)
see this guy: https://community.netgear.com/t5/Orbi/Orbi-satellite-dropping-connection/m-p/1512445#M24230
I really don't understand the people here that think repeating the same things blindly (have you tried disabling beam forwarding? mimo? how far is the distance between your sattelites? have you tried a factory reset? have you tried spinning in a circle 4 times while holding the orbi above your head and dancing with it? have you tried to balance the satellites on your hands and sing kumbaya while entering your wifi password?) and talk down on the users that experience real issues (especially this furry guy)
It's like they have a notepad with things ready to copy/paste blindly to anyone experiencing issues here. I'm not sure if these are bots created by netgear or if these are actual people with too much time on their hands trying to get noticed by netgear to get hired as a customer support employee (it seems like when you call them, this is how they picked their support employees anyways)
Again, I appreciate people that are trying to help the community but it really rubs me the wrong way when this is most definitely an issue with the Orbi under certain network conditions and people continuously blame the user setting it up - especially after I've spent several weeks pulling my hair out debugging this issue with no solution (except rebooting satellites multiple times a day) until I replaced the Orbi system completely.