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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
I have tried to downgrade the firmware but with no success. When I try it on either the router or satellite, I get a message that the firmware file is not valid.
How do I go about getting an RMA? When I call support, they just keep having me go through the same process of factory resetting it. Can you give me an RMA?
Thanks,
Mike
I presume you did unpack the FW files from the .zip files before sending to the router right?
Lets contact DarrenM and Christian_R