I have the RBK/RBS solution (router with three satellites) and just want to say that its performance is horrible. Continuous disconections, at least once per day, that forces me to reboot the system. Very often all my wifi-components only connects with the router itself (what is then the reason for the satellites?). Shame on you Netgear.....
An often reboot implies there's a conflict with the configuration between the Satellites and main Orbi Router. If clients are connecting Orbi instead of Satellites, the Satellites configs might be out of sync with the Orbi. If you haven't already done this, please give this a shot. Otherwise, please ignore.
Enable telnet on all the Satellites
Force each Satellite to resync its config with main Orbi router. Refer to this link on how to refresh Satellites configs.
Verify that backhaul signal (RSSI) between Orbi/Satellite is within dBm range
Please head over here for telnet related info and other interesting things that can be done with Orbi telnet terminal.
Re: Orbi RBR50 Dropping Internet Connection Regularly
I don’t want to jinx anything but I haven’t dropped internet connection for a fortnight, running 2.3.1.48, haven’t changed anything since last reboot.....getting 100% of my wired speed over WiFi throughout the house. Fingers crossed long may it continue.
Re: Orbi RBR50 Dropping Internet Connection Regularly
What is the Mfr and model# of the ISP modem the NG router is connected too? Is the Orbi system operating in Router or AP mode? I would manually update FW to v60.
What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
I don’t want to jinx anything but I haven’t dropped internet connection for a fortnight, running 2.3.1.48, haven’t changed anything since last reboot.....getting 100% of my wired speed over WiFi throughout the house. Fingers crossed long may it continue.
Re: Orbi RBR50 Dropping Internet Connection Regularly
What is the Mfr and model# of the ISP modem the NG router is connected too? Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft? What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
is the drop in internet on both wired and wireless devices?
Is the top LED ring on the RBR showing any indication of Magenta when this happens?
Re: Orbi RBR50 Dropping Internet Connection Regularly
What is the Mfr and model# of the ISP modem the NG router is connected too? I have Verizon FIOS and its Verizon's modem. Is the Orbi system operating in Router or AP mode? Router
What is the size of your home? Sq Ft? 3000 What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. Around 30 feet
is the drop in internet on both wired and wireless devices? I think its dropping only Wifi as I don't see my Ooma phone goes to red
Is the top LED ring on the RBR showing any indication of Magenta when this happens? No colors
Re: Orbi RBR50 Dropping Internet Connection Regularly
Setup a Reserved IP address for the Ooma device on the RBR. Then input this IP address in to the RBRs DMZ.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Re: Orbi RBR50 Dropping Internet Connection Regularly
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 11 for 2.4 GHz
Channel 48 for 5GHz
Any Wifi Neighbors near by? If so, how many? My neighbor and its atleast over 70 feet
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
All above settings already set as per suggestion. I performed these steps a while back and they are still same. No changes lately.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Channel 11 for 2.4 GHz
Channel 48 for 5GHz
Any Wifi Neighbors near by? If so, how many? My neighbor and its atleast over 70 feet
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see: Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
All above settings already set as per suggestion. I performed these steps a while back and they are still same. No changes lately.
Re: Orbi RBR50 Dropping Internet Connection Regularly
I just got my orbi from costco a week ago...worked great out of the box for about 1 day...then the dropped internet connections started....did the fw upgrades...did the factory resets.....did the power resets on the modem and router....no help....i really don’t see what difference it should make about house size...neighbors wi-fi...channel used....different....etc...etc...I just have a Orbi that cost $300 and about 30 wi-fi devices ....mostly apple...iphones...ipads...imacs...a few other thiings like chromecast and amazon a samsung tv....my old Apple Time Machine worked fine for several years fine and is still working.... was just looking for more coverage..never had any internet drops....if this router can not work out of the box without all sorts of manual adjustments then maybe it should just stop being sold....for me I am returning it to Costco Tomorrow ...my netgear Arlo works flawless 100% of the time. BTW I also worked with Netgear Orbi support for Costco customers......a total wast of time.....I am no dummy....been working on computers since 1977...yea I am an old fart...lol
....if this router can not work out of the box without all sorts of manual adjustments then maybe it should just stop being sold....for me I am returning it to Costco Tomorrow ...
Are you looking for help to fix things? You don't say. If so, you might do better to start a new conversation.
You have just joined in on an existing conversation that may or may not have anything to do with your problems. There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do decide to ask a question, you really need to provide more details. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
....i really don’t see what difference it should make about house size...neighbors wi-fi...channel used....different....etc...etc...
I would have thought that someone working on computers since 1977 would realise that at least some of that stuff matters. I agree that the "house size" question is pointless for 99 per cent of the people who turn up here but wifi channels can be the key. If you have no neighbours using wifi, then you can ignore it. But that is an other gap in the information that you have provided.
But to work that out we need to know more.
All we now about your problem is the bit in the subject "Dropping Internet Connection Regularly ".
But we don't know if that is wifi devices or wired stuff.
Nor do we know what the modem is in front of this thing, or what else is on the network.
One point worth noting is that replacing one router with a new device isn't simply a case of unplugging one and putting another in its place. You have to rebuild the network from scratch.
As this is a router, there is probably a modem sitting in front of it. You need to get the modem to forget its misspent past with the old router. That means rebooting the network.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it connect.
Turn on computers and rest of network.
You may have done all this. But your message is pretty well "information free".
Re: Orbi RBR50 Dropping Internet Connection Regularly
What Firmware is currently loaded? What is the Mfr and model# of the ISP modem the NG router is connected too?
Orbi has been working for me and others. Orbi has some internesting things about it. Once set up, it works well. Just need some troubleshooting steps. Not everything is perfect out of the box, ISP service and modem configurations and user mis-configurations as well that can cause problems. Orbi is not a computer. It's a networking device.
I just got my orbi from costco a week ago...worked great out of the box for about 1 day...then the dropped internet connections started....did the fw upgrades...did the factory resets.....did the power resets on the modem and router....no help....i really don’t see what difference it should make about house size...neighbors wi-fi...channel used....different....etc...etc...I just have a Orbi that cost $300 and about 30 wi-fi devices ....mostly apple...iphones...ipads...imacs...a few other thiings like chromecast and amazon a samsung tv....my old Apple Time Machine worked fine for several years fine and is still working.... was just looking for more coverage..never had any internet drops....if this router can not work out of the box without all sorts of manual adjustments then maybe it should just stop being sold....for me I am returning it to Costco Tomorrow ...my netgear Arlo works flawless 100% of the time. BTW I also worked with Netgear Orbi support for Costco customers......a total wast of time.....I am no dummy....been working on computers since 1977...yea I am an old fart...lol
Re: Orbi RBR50 Dropping Internet Connection Regularly
Disable ethernet adapter in the network adapter properties and that should stop your wifi from dropping out. I know it sounds like something that you shouldn't do, but that is the only fix for this issue I have found.
Disable ethernet adapter in the network adapter properties and that should stop your wifi from dropping out. I know it sounds like something that you shouldn't do, but that is the only fix for this issue I have found.
@TonyMcB , which ethernet adapter do you mean please?
Re: Orbi RBR50 Dropping Internet Connection Regularly
Sorry for the delayed response. I started having the same issue with it again the very next day and I wanted to have a fix before I responded. If you go into the router from a web browser (app wont work for this) than advanced setup, and select wifi settings and at the bottom make sure "Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices" is unchecked. As soon as I did that everything connects and does not drop out anymore. Hopefully it helps you as it completely has fixed my connection issues.
Sorry for the delayed response. I started having the same issue with it again the very next day and I wanted to have a fix before I responded. If you go into the router from a web browser (app wont work for this) than advanced setup, and select wifi settings and at the bottom make sure "Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices" is unchecked. As soon as I did that everything connects and does not drop out anymore. Hopefully it helps you as it completely has fixed my connection issues.
..........make sure "Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices" is unchecked. As soon as I did that everything connects and does not drop out anymore. ......
Do you have many "old" wifi devices at home? Devices that only support 802.11n, g, and b but not ac?
If yes then your conclusion can be right! Implicit Beamforming is a feature intended to support older devices that does not support Explicit Beamforming (which is part of 802.11AC standard). If you have many of such devices at home then the other devices will be negatively affected by this directive broadcasting of the router.
Re: Orbi RBR50 Dropping Internet Connection Regularly
Yes did all the resets and FW updates. Working for everything with the feature on except the older devices. Does not change connection speeds. 1GB up/down connection. Hard wired meets requirements, pulls close to 300MB down on wifi in most locations.
Re: Orbi RBR50 Dropping Internet Connection Regularly
Kewl. Thanks for letting us know. Enjoy.
@TonyMcB wrote: Yes did all the resets and FW updates. Working for everything with the feature on except the older devices. Does not change connection speeds. 1GB up/down connection. Hard wired meets requirements, pulls close to 300MB down on wifi in most locations.
