Re: Orbi RBR50 Non responsive, won't factory reset
So a 15 second press on the reset button and release with out the RBR connected to the ISP modem/ONT doesn't result accessing the RBRs web page at 192.168.1.1 with a wired PC and web browser?
Please make contact with NG support and let them know what happpend.
@bakerfaceman wrote: Holy crap this JUST happened to me too last night. Has anyone heard anything from NG?
Re: Orbi RBR50 Non responsive, won't factory reset
Not sure if this applies to everyone, but my issue is RBS not RBR. With that said, holding reset button for 15s does nothing. The ring light never even comes on.
Re: Orbi RBR50 Non responsive, won't factory reset
Add me to the list of customers with teh same problem - happened to me last night. System had been working without problem - 4am started receiving text messages from various devices of no internet. RBR50 - not addressable via IP address, nor Orbi mobile app. No WiFi ssid being broadcast. Modem and ISP internet confirmed not an issue. Power light stay green and does not change with attempt to factory reset via all methods described in the community posts. Of course out of 90 day warranty (is that really a warranty - 90 days?). Tried calling Netgear support - they wanted to try and troubleshoot via connecting to the router - they did not quite understand that there was no connection for them to connect to but they did try and sell an extend warranty - anyway did not have the time to continue on the call but might try again later. In the meantime seems that it is time to look for another router based on what I see posted. My back up Cisco is working fine so at least could continue to work today (and post this).
Add me to the list of customers with teh same problem - happened to me last night. System had been working without problem - 4am started receiving text messages from various devices of no internet. RBR50 - not addressable via IP address, nor Orbi mobile app. No WiFi ssid being broadcast. Modem and ISP internet confirmed not an issue. Power light stay green and does not change with attempt to factory reset via all methods described in the community posts. Of course out of 90 day warranty (is that really a warranty - 90 days?). Tried calling Netgear support - they wanted to try and troubleshoot via connecting to the router - they did not quite understand that there was no connection for them to connect to but they did try and sell an extend warranty - anyway did not have the time to continue on the call but might try again later. In the meantime seems that it is time to look for another router based on what I see posted. My back up Cisco is working fine so at least could continue to work today (and post this).
Re: Orbi RBR50 Non responsive, won't factory reset
Thank you for the suggestions of trying the previous post. I tried both and unfortunately neither works. For the loading of the firmware via TFTP the error is "Connect Request Failed" - the power LED never starts/turns amber and never flashes. Using the nmrpflash the result is Error: Ethernet cable is unplugged. Seems this device does not want to connect and be recognized. Thanks again for the help.
Re: Orbi RBR50 Non responsive, won't factory reset
Try and see if you can get the power light to flash while holding the reset button during a power on.
I had to power down my router, push and hold the reset button and then turn on the power. While still holding the reset button, my light started flashing about 10-20 seconds after power on. I could then ping my router at 192.168.1.1 and send the put command while still holding the reset button.
Re: Orbi RBR50 Non responsive, won't factory reset
Thanks for the reply
This reset method was also posted in previous posts - I have tried holding the reset while powering on multiple times - more than a minute in one trial without any power LED light flashing. Appreciate the help.
Re: Orbi RBR50 Non responsive, won't factory reset
Same problem on my Orbi that's a little over 2 years old. Technical support says its a hardware failure and that I need to buy a new one. With such a lousy quality product, I surely won't buy a Netgear product again.
Re: Orbi RBR50 Non responsive, won't factory reset
Some people on Reddit are having some luck recovering their router by disassembling their RBR50 (only a few screws) and hooking up to their router using a USB to TTL (I think) cable.
This takes a little bit more effort than I'm willing to put in.
My suggestion is to by a used RBR40 for about $35 or used RBR50 for about $60.
Then if you get around to restoring the RBR50, you can convert it to a satellite.
Re: Orbi RBR50 Non responsive, won't factory reset
Just wated to chime in and say my parents' RBR50 has been bricked as well. It mysteriously stopped working, and they could not factory reset it. No matter how long they kept the reset button pressed, the power light stayed steady green. I thought they must be doing it wrong, but now I'm here and it's true, can't get it to factory reset no matter what I do. I convinced them to spend almost $400 on this system because it was supposed to be rock-solid, so it's really disappointing to have it bricked by an update pushed by Netgear.
Just wated to chime in and say my parents' RBR50 has been bricked as well. It mysteriously stopped working, and they could not factory reset it. No matter how long they kept the reset button pressed, the power light stayed steady green. I thought they must be doing it wrong, but now I'm here and it's true, can't get it to factory reset no matter what I do. I convinced them to spend almost $400 on this system because it was supposed to be rock-solid, so it's really disappointing to have it bricked by an update pushed by Netgear.
