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Forum Discussion
Orbi RBR50 Router Consistently Losing Internet Connection
My Orbi RBR50 Router consistently disconnects from the internet 3-5 times a week. It disconnected three times tonight on me within a one hour window forcing me to reset the router and it is late and ...
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset?
CAT6 LAN cabling is recommended. I recommend swapping out the cable between the ONT and RBR to see if this might help. Sometimes in box LAN cables are not made well. I never use these for connections between a ONT/Modem and a router.
Try setting manual channel 1, 6 or 11 on 2.4Ghz.
As I stated in my original post, We have Frontier FIOS 500/500 Mbps, and we are connected directly to the ONT via CAT 5. I am using the Orbi as the router not an access point. No it has not been reset and setup from scratch since 8 January 2019 when I reported this issue the first time. Again Orbi is my router connected directly to the FIOS ONT. The cables have also been tested and are funtioning correctly. Everything worked fine prior to me removing the ISPs router and installing the RBR50. The Orbi also worked fine for several months before it began dropping the connection every other day. It dropped three times last night while I was attempting to publish this post! Once again I have had the ISP to check the system online and they sent a technician to check all connections to the house and inside the house. So what is the problem with the RBR50?
Please do a factory reset and setup from scratch and walk thru the setup wizard and see if this resolves anything. I would power OFF the ONT for 1 minute then back ON. Then complete the setup wizard.
d-One wrote:As I stated in my original post, We have Frontier FIOS 500/500 Mbps, and we are connected directly to the ONT via CAT 5. I am using the Orbi as the router not an access point. No it has not been reset and setup from scratch since 8 January 2019 when I reported this issue the first time. Again Orbi is my router connected directly to the FIOS ONT. The cables have also been tested and are funtioning correctly. Everything worked fine prior to me removing the ISPs router and installing the RBR50. The Orbi also worked fine for several months before it began dropping the connection every other day. It dropped three times last night while I was attempting to publish this post! Once again I have had the ISP to check the system online and they sent a technician to check all connections to the house and inside the house. So what is the problem with the RBR50?