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Forum Discussion
Orbi RBR50 Router Consistently Losing Internet Connection
My Orbi RBR50 Router consistently disconnects from the internet 3-5 times a week. It disconnected three times tonight on me within a one hour window forcing me to reset the router and it is late and ...
Oh, my. What a dismal situation. Unfortunately, you are under the mistaken impression that this community forum is an official Netgear support function. We are all volunteers who own Orbi systems and who enjoy helping people talk through issues "for free". We have no ability to resolve or replace things.
Netgear provides only 90 days of "free telephone support" for Orbi products. After that, customers have few options. Netgear offers a fee-based service called Gearhead. http://gearhead.netgear.com/ ($90 for six months. $140 for 12 months.) I am too "frugal" to spend money on recreational internet. I have my old Nighthawk WiFi I can fall back on. And, my Orbi's quirks have never been as severe as yours are.
If my income depended on the Orbi working, I would give serious consideration to paying for Gearhead.
Meanwhile, there are some pretty capable volunteers on the forum who may come up with suggestions for how to make your Orbi perform satisfactorily.