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Forum Discussion

aladien's avatar
aladien
Aspirant
Oct 24, 2018

Orbi RBR50 directly connected to internet modem reduces performance

Hello community,   I have an RBR50 that I'm using in router mode directly connected to my modem.  If I plug my computer directly into the modem via cat5, I consistantly get 900+ Mbps download spe...
Features
Troubleshooting
ekhalil's avatar
ekhalil
Master
Oct 27, 2018

I asked my ISP to upgrade me to 1000/1000 Mbps to test this! ;)

When I tested “Internet Speed” in Orbi app (or GUI) I got around 930 Mbps upload speed and around 570 Mbps download speed (almost same level that aladien reported) which is ok for the upload speed but much less than I expected for the download speed.

Connecting a PC to the LAN port and testing speed gives same results. 

I also tested with another Orbi router and got the same results so this can’t be a HW fault. 

Anyone who could get higher download speed from Orbi?

aladien's avatar
aladien
Aspirant
Nov 24, 2018

Hi ekhalil,

 

I'm assuming you haven't gotten a resolution to this problem.  I'm guessing it's either misleading information on Netgear's part or a product defect.  Shame on Netgear either way.

  • ekhalil's avatar
    ekhalil
    Master
    Nov 24, 2018
    aladien wrote:

    Hi ekhalil,

     

    I'm assuming you haven't gotten a resolution to this problem.  I'm guessing it's either misleading information on Netgear's part or a product defect.  Shame on Netgear either way.

    No solution. I see that other people are also complaining about the same behavior, it seems that there is an issue handling Gbps speed in Orbi.

    I have now 250/250 Mpbs internet and I'm getting full speed wirelessly from almost all my devices, as you can see here:

     

  • Blanca_O's avatar
    Blanca_O
    NETGEAR Employee Retired
    Nov 26, 2018

    Hi ekhalil

     

    I have sent you a message. Please check your inbox.

     

    Regards, 
    Blanca 
    Community Team

  • Irishbrowncoat's avatar
    Irishbrowncoat
    Star
    Feb 04, 2019
    I have the exact same issue. 1GB from provider 500 from Orbi when hardwired
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 04, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Have you enabled QoS, Traffic Meter or Access controls? 

    Try a factory reset on the Orbi router, set up from scratch using the wired PC. This time don't enable any QoS, Traffic Metter and Access Controls and disable IPv6. You can try with it enabled if your ISP supports IPv6 natively. Turn OFF ALL other devices and just run a quick test at the router with the wired PC. What are the results.

    Irishbrowncoat wrote:
    I have the exact same issue. 1GB from provider 500 from Orbi when hardwired