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Orbi RBR50 dropping WiFi Connection constantly ( since 2.1.1.14)
Hello, My RBR50 (+ RBS50) had been working for months without any issue, and I was very happy with the stability and overall performance. Then... I updated the RBR50 (+ RBS50) to v2.1.114, and sin...
Hello All,
Update: Issue has been solved
I decided to really look into this issue since it was impossible to get the WiFi stable and the connection dropping with V2.1.1.16 was not an option... (New year resolution... :smileyvery-happy:)
I found out that the issue was caused by a PC connected via ethernet and WiFi simultaneously, and after turning off the PC WiFi, the WiFi (and Router) have been running stable for the last 3 days.
In my case, the problem was caused because I had received a new NUC PC (Win10) just before Christmas, to test a new version of an Conference application from a 3rdParty company (it happens I am a SW developer...) and I had it connected via Ethernet cable to a hub that was connected ( via ethernet cable, as well) to the RBR-50.
The problem was that the WiFi for the same NUC was ON ( factory configuration) so the same PC was connected via WiFi and Ethernet. This was causing havoc with the RBR-50, which would restart ( or kill the WiFi) ~every 30 minutes with V2.1.1.16.The configuration above, should not cause such a problem ( on any router...), and this was a simple Win10 PC. I am not sure if the Conference application ( which works as a local server and must register with a remote server) could cause such problem... but in any case, I just want to provide the feedback to the community here, and maybe the Netgear people may look into such scenario and better protect the router to not cause this issue, or provide some kind of log that would help to debug.
I have talked too early... I started having the same problems with 2.0.0.74... :smileymad:
I decided to go for a more radical solution:
- I did a factory reset on my RBR50 and then loaded the latest version (2.1.1.16). It started well, but after a while, the problem started again...
I am really frustrated with the reliability of the router.
I had an ASUS RT-N66U for more than 5 years, and several fw updates and never had such problem... I got the Orbi because needed more coverage, but I am starting to regret it... Hopefully, someone from Netgear is monitoring this forum and can help on this matter
I have the ASUS RT-N66U router and moved last week to Orbi to get coverage all over my house. I am having very frequent connection drops. I do have quite a few 2.4GHz devices which have hard time connecting. So, went back to my old faithful asus to atlease work from home without inernet connection problems.
Did you find any solution to it yet? I am on the latest firmware 2.1.1.18
I have same problem as everyone here. I actually had Netgear replace a router and 2 of my three satellites last month, to no avail. I have replaced my cable modem 3 times in case that was the cause of the problem. I am so frustrated with NG. I tried to ask them to return the system but they told me that is not their policy. I have been on the phone with tech support at the highest levels and all I get is the system to work for a few days before it starts dropping. It always starts slowly, then builds up to drops every 5 minutes. My family is furious, and I work from home and cannot get work done. I actually had to go buy a verizion ellipsis to get a 'backup' network connection for when the Orbi is down. Yesterday, I rebooted the router and there were less drops, but still happening. I am so tired of this and so tired of not getting the fix from Netgear. I have spent over 500.00 on this system. Netgear customer support, if you are listening, please, please please help us.
I ended up returning the Orbi. And I am Happy that I did. Netgear has the worst customer support ever. Long hold times to get to an executive who just asks you to 'reset the whole system again'. On email support, you get answer only after 24 hours.
After being 'escalated' to L2 support, they will just ask you to 'reset the system' and then ask you to update their beta firmware, as if we are part of their beta testing team! After asking if that will help, L2 Support person says "not really, but lets just try. We have been hearing a lot of comments about these issues in the online coimmunity but nothing has been escalated to their L2 Team yet.' So they are waiting for more customers to be pissed off and return their 'super' expensive equipment 'BECAUSE IT DOES HAVE KNOWN ISSUES'.
Just to let everyone know, I bought Google WiFi and it has been working great till now! I just love google stuff.
Yes, this is a third time I'm coming back to looking for a solution. I have 1 router and 2 satellites with all the latest firmware and still rebooting them at least 1 or 2 times a day. With $500 spending on this, I just hate to throw them away and go with different solution.
I hope technical support reading this. Here're what I've been monitoring to see if it helps you guys troubleshooting:
1/ My Windows laptop is using DHCP both at home and at work. Certain days, when I came home, a message would come up on my laptop saying "Duplicate IP address". I have to reboot the laptop to resolve it. Please note even if I issue "c:> ipconfig /renew", it didn't help. Please check your code to see how Orbi handling DHCP when a device moving out and in the Orbi wifi network.
2/ I've named 2 of our satellites. When everything worked, under "Attached Devices" menu, it will show which device connected to what satellite. But when certain devices got stuck (please note not all devices got stuck, only couple of them out of about 15 devices I have at home), the menu will show that device connected to a generic name "Orbi satellite". Nothing I can do to bring those devices connected again except rebooting the Orbi router.
Please Please Please help us.
Another thing, I looked at the "Logs" menu, there's not much to tell if there's a problem. Is there a Troubleshooting logs hidden anywhere that you guys want us to collect? I'll be happy to upload for you guys to examine.
