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Solved
Orbi RBR50 dropping WiFi Connection constantly ( since 2.1.1.14)
Hello, My RBR50 (+ RBS50) had been working for months without any issue, and I was very happy with the stability and overall performance. Then... I updated the RBR50 (+ RBS50) to v2.1.114, and sin...
Hello All,
Update: Issue has been solved
I decided to really look into this issue since it was impossible to get the WiFi stable and the connection dropping with V2.1.1.16 was not an option... (New year resolution... :smileyvery-happy:)
I found out that the issue was caused by a PC connected via ethernet and WiFi simultaneously, and after turning off the PC WiFi, the WiFi (and Router) have been running stable for the last 3 days.
In my case, the problem was caused because I had received a new NUC PC (Win10) just before Christmas, to test a new version of an Conference application from a 3rdParty company (it happens I am a SW developer...) and I had it connected via Ethernet cable to a hub that was connected ( via ethernet cable, as well) to the RBR-50.
The problem was that the WiFi for the same NUC was ON ( factory configuration) so the same PC was connected via WiFi and Ethernet. This was causing havoc with the RBR-50, which would restart ( or kill the WiFi) ~every 30 minutes with V2.1.1.16.The configuration above, should not cause such a problem ( on any router...), and this was a simple Win10 PC. I am not sure if the Conference application ( which works as a local server and must register with a remote server) could cause such problem... but in any case, I just want to provide the feedback to the community here, and maybe the Netgear people may look into such scenario and better protect the router to not cause this issue, or provide some kind of log that would help to debug.
I have same problem as everyone here. I actually had Netgear replace a router and 2 of my three satellites last month, to no avail. I have replaced my cable modem 3 times in case that was the cause of the problem. I am so frustrated with NG. I tried to ask them to return the system but they told me that is not their policy. I have been on the phone with tech support at the highest levels and all I get is the system to work for a few days before it starts dropping. It always starts slowly, then builds up to drops every 5 minutes. My family is furious, and I work from home and cannot get work done. I actually had to go buy a verizion ellipsis to get a 'backup' network connection for when the Orbi is down. Yesterday, I rebooted the router and there were less drops, but still happening. I am so tired of this and so tired of not getting the fix from Netgear. I have spent over 500.00 on this system. Netgear customer support, if you are listening, please, please please help us.
I ended up returning the Orbi. And I am Happy that I did. Netgear has the worst customer support ever. Long hold times to get to an executive who just asks you to 'reset the whole system again'. On email support, you get answer only after 24 hours.
After being 'escalated' to L2 support, they will just ask you to 'reset the system' and then ask you to update their beta firmware, as if we are part of their beta testing team! After asking if that will help, L2 Support person says "not really, but lets just try. We have been hearing a lot of comments about these issues in the online coimmunity but nothing has been escalated to their L2 Team yet.' So they are waiting for more customers to be pissed off and return their 'super' expensive equipment 'BECAUSE IT DOES HAVE KNOWN ISSUES'.
Just to let everyone know, I bought Google WiFi and it has been working great till now! I just love google stuff.